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JRCANNATA's profile

Contributor

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1 Message

Saturday, August 12th, 2017 3:47 PM

CAN'T CONNECT TO MY HOME WI FI

I HAVE ATT INTERNET IN MY HOME I WANT TO CONNECT MY MOBILE PHONE TO WI FI

MY ROUTER ID  DOES NOT COME UP WHEN I TRY TO CONNECT

 

 

 

 

Community Support

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232.7K Messages

7 years ago

Hello @JRCANNATA,


I can relate to wanting to connect the phone to a home Wi-fi network.  I will be more than happy to help!


A great troubleshooting step you can do is disconnect your modem/router for around 60 seconds, reconnect it, and then search for your network again.


I also advise visiting our Troubleshoot and Resolve Tool. This great resource can help pinpoint what is causing the issue and give steps on how to resolve it. After selecting your phone’s make and model, please go to Network/Service issues > Wi-Fi.


Please let me know if this helps! Have a marvelous day!


Katie, AT&T Community Specialist

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