
New Member
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2 Messages
Cannot download the security suite
I sign into att.com effortlessly however, when I select "Get It" and it takes me to select either the "English or Spanish Download", upon my selection of "English download", it takes me to the McAfee website to pick a plan and PAY. Is this true? I thought this was provided by ATT! Do I really have to pay? I have been trying to get the download ever since installation and have been truly disappointed at how hard it's been. I now know that your site doesn't work in Chrome or Internet Explorer. So, Firefox and/or Edge have proven successful but I still can't download from your link.
Do I really have to pay McAfee for this? Really? I wasn't told this by your representatives. I was told to select "Get it", "English", and follow the prompts. I'm not getting any prompts...only the prompt to PAY again.
JefferMC
ACE - Expert
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32.3K Messages
2 years ago
Please see merged thread:
https://forums.att.com/conversations/att-internet-equipment/unable-to-install-at-t-internet-security-suite/60c841ba96d975337b033d03
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