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Amerylf's profile

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Sunday, January 22nd, 2023 7:09 AM

Cannot access devices or profiles to resume or pause internet in smart home app for 2 days now

Tried Uninstaller and reinstall. No luck. I can no longer access the devices or profiles to handle parental controls or pause/resume internet for any devices or profiles


Community Support


210.3K Messages

2 months ago

We'd be happy to help you get your Smart Home Manager app back working, AmeryIf.


We appreciate the troubleshooting steps you have already tried on your own.


You can follow these steps to help you get your Smart Home Manager app back in working condition: 

  • Make sure you are logging in with the correct ID. If you are not sure, visit the Find your ID page.
  • Remove 3rd party devices, such as routers and switches. Afterward, reboot your gateway and restart the app to see if that helps. 3rd party devices can cause conflicts with the app. If you still need to use a 3rd party device, use smart home manager to optimize your network before adding the 3rd party device back.
  • You can also access Smart Home Manager from the web at  If you have issues connecting, we recommend clearing your cache and cookies or trying another browser.

Please reach back out, and let us know if this helps.


Latoya, AT&T Community Specialist

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