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Dineo's profile

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Thursday, December 7th, 2023 6:08 AM

Cancel autopay from overseas

I use Att prepaid services and forgot to disable autopay before coming back to South Africa. I need to disbale it asap from here but the website cannot be accessed for some reason. Please help?

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Official Solution

Community Support

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231.4K Messages

5 months ago

Hi @Dineo,

 

Thank you for reaching us on the AT&T Community Forums! Allow us to get you in the right direction.

 

To best serve you while you're out of the country, please call our International Support Team at: +1.408.962.1025 to speak with a representative to cancel it.

 

The other option to stop autopay without account access is to cancel your credit or debit card that is used for autopay.

 

We hope this helps, and safe travels!

 

Happy to assist!

 

Jennifer, AT&T Community Specialist.

 

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