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raptormoonx's profile

Tutor

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27 Messages

Thursday, November 10th, 2022 3:43 PM

Can no longer sign into Smart Home Manager app on any device.

Hello!

I access the settings for our Pace Gateway and wifi through the Smart Home Manager app (I can't remember who here told me about it, but thank you). I'm not sure what happened, but I am no longer able to access the app on any of my devices (including a new Motorola Edge 2022). I receive the Unsuccessful login attempts error, along with an error that says I need to sign in with an AT&T account (I have a sbcglobal.net sub account).

How in the world do I fix this without having to reset everything everywhere else? I'm signed into my e-mail on Yahoo, so does this mean, that I can't sign into this app, as I would be signed into more than one device (which doesn't seem to be allowed?

Any assistance would be greatly appreciated. Thank you.

Accepted Solution

Official Solution

ATTHelp

Community Support

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207.7K Messages

3 months ago

Let's help you gain access to the Smart Home Manager app again, @raptormoonx!

 

When changing the password that's associated with your user ID, you'll have to update it for each device that you log into. Also, you should be able to access both your email account and your Smart Home Manager at the same time.

 

If you need help with resetting your password, simply follow the steps below:

  1. Go to att.com/myatt.
  2. Select Forgot password?
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
  5. Create your new password.

In addition to that, you may need to uninstall and reinstall the app on your devices. This can help to alleviate many issues including the login error you're currently receiving. 

 

Let us know if this helps!

 

Lacey, AT&T Community Specialist 

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