Need help with your equipment?
jbdred's profile

Contributor

 • 

1 Message

Monday, October 22nd, 2018 7:28 PM

buffering issues while watching Netflix, Vudu, Amazon prime, and Hulu

I currently have ATT 100MB plan, which they upgraded to 125MB cause they said my lines can handle it without having fiber to the home.  I currently have fiber to the hub and 2 pairs of copper from hub to house.  I have never seen 125 nor 100 for that matter.  I am somewhere between 60-80mbs when running speed test.  I am becoming more and more irritated about the amount of times I am having to buffer movies when I have decent bandwidth.  I have seen this buffering issues on multiple devices on multiple apps.  Devices are all hard wired on GB network.  I have already restarted devices, ATT GW, and switches which has not resolved the problem.  A good example that really put the nail in the coffin was last night my wife and I were watching the "Haunting on Hill House" via the Netflix app build into my LG C8 TV.  The stream was 4k with Dolby Vision and Dolby Atmos sound.  I had the show stop/buffer over 10x, sometimes it just went to cant play the show, other times it buffered to 25% and just stopped forcing me to have to stop the show and start it again.  I have seen this same issue more times that I want to count on the Vudu application.  I have a Asus router that more or less just provides WIFI, but has tools for monitoring.  I have monitored traffic to the LG TV and when we go into a buffer situation you can see the traffic to the device just stop and if you stop the show and start it again you'll get a quick boost up to 70mb then it will start to fluctuate as expected while streaming.  The GW I have is a BGW210.  It appears that I do not have Fiber to the house available to me yet.  It very frustrating to see competitors like Spectrum offering 200MB as its slowest speed while I struggle to get what I am paying for that is half as fast.  I am all ears to any suggestions.

Community Support

 • 

229.6K Messages

5 years ago

Hi There @jbdred

To fully assist with this issue further, we will need to look over your account in more detail.

 

We are sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from us and reply to the message with your specific account details.

 

We look forward to your response and the opportunity to help you!

 

Matthew, AT&T Community Specialist

 

Contributor

 • 

1 Message

5 years ago

Did you find I fix for this. Im having the exact same issue with my C8 on the netflix app. I have Spectrum internet at ~90 mbps.

Former Employee

 • 

32.9K Messages

5 years ago

weird i have 6meg at my house and even when 3 different devices streaming at the same time i rarely have buffering, i have had shows load to 25% and stop though

Contributor

 • 

1 Message

4 years ago

I have this issue too and I have fiber. Verified my connection is very fast but the buffering never ends on NetFlix. It’s so disappointing. I was assured this would all be fixed as soon as I purchased the fiber service. It’s gotten worse. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.