Contributor
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4 Messages
Broadband Light Solid Red
BGW210- It was working fine until about 9am CST today. Broadband suddenly went red. Power light solid green, broadband solid red. I've gone through the troubleshooting procedures multiple times.
-Unplug power cord for 10 seconds.
-Hold reset button for 3 seconds.
-Check cables.
Any resets will have just the power light turn solid green. A couple seconds later, red broadband lights comes on solid. No blinking at all.
Accepted Solution
davemize
ACE - Professor
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3.7K Messages
5 years ago
Sounds like an interrupted connection. Have you called 800.288.2020 for a line test to verify and to log the problem?
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Foxslyee
Contributor
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4 Messages
5 years ago
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Eddie345
Contributor
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2 Messages
4 years ago
What was the problem with it? Mine seems to be doing the same thing.
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trendywendy
Contributor
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3 Messages
4 years ago
I'm having the same issue. I've reset the modem/router, unplugged and reconnected multiple times, I've reset it multiple times and even left it unplugged overnight; I have reset it through the att site and called the help line and they have reset it, all to no avail. I have unplugged all connected wires, including the green phone line and still nothing. My wifi is detectable, I just have a solid red light on broadband and no ability to connect to the web. Techs checked outside wiring and all is fine. Help!
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