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colenehc's profile

Contributor

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2 Messages

Tue, Feb 6, 2018 9:48 PM

Closed

Broadband light remains steady red.

On a BGW210 router, the Broadband light remains steady red. I reset the router and waited.  The router followed it's normal routine for reset and returned to a steady Broadband red light.  In other words, no change.  I can access the internet without a problem via wifi, but a second computer can only connect to the network via wifi and provides the word 'limited', which of course indicates that there is no connection to the internet.  This also prevents the second computer from connecting to a shared printer.

 

Over a period of the last couple of months or so, the Broadband light has remained steady red for the most part, though a couple of times the reset button has allowed the Broadband light to turn green for a brief period.  However, it soon returns to red.

 

Can anyone help solve this mystery?

This conversation has been merged. Please refer the main conversation:

Issues with Blinking Red Broadband or Services Down

Accepted Solution

Official Solution

Community Support

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2.6K Messages

2 y ago

Hi all,

We see this post is getting a lot of views. As @my thoughts mentioned, resetting the modem can help restore services.

In some instances, you may need more than a reset and that is where the myAT&T app comes in. It's the fastest way to troubleshooting your service or check for outages. Just text myATT to 556699 or go straight to it via the web.

I have personally used it and was able to get a tech appointment setup within 5 minutes.

ChrisZ, AT&T Community Specialist

curiouscat

Professor

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1.9K Messages

4 y ago

The issue is either with the gateway or with your lines.

Call 800-288-2020. Technical Support is open everyday until 10 PM PST.

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