New Member
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Broadband blinks green and then red
The broadband light blinks green (for about 5 seconds) about twice a minute and then goes back to a solid red light.
We have no WiFi.
New Member
•
1 Message
The broadband light blinks green (for about 5 seconds) about twice a minute and then goes back to a solid red light.
We have no WiFi.
Accepted Solution
Official Solution
skeeterintexas
ACE - Expert
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25K Messages
3 years ago
If you've rebooted the gateway with no success, call CS 1-800-288-2020. They can run tests.
If it is determined that you need a new gateway, one can be sent for a self-install. You have 60 days to return the old one via UPS/FedEx. Instructions will be emailed to you.
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davemize
ACE - Professor
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3.7K Messages
3 years ago
You probably have Internet 50 or higher, using a bonded pair connection (2 pairs of wires). One of those wire pairs has a broken connection, causing your gateway to still get some signal- just not enough to maintain sync. This will take a tech call to resolve, so call the tech support number provided by @skeeterintexas above.
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