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land161's profile

Contributor

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1 Message

Friday, October 12th, 2012 3:59 AM

Blinking Red Broadband Light and No Service. What is wrong?

I connected the line into the telephone jack and I have everything plugged in, but the broadband light is blinking red. Service was supposed to be turned on today at 8:00 pm and I still get no internet connection. I'm also in a apartment. What is the problem?

ACE - Expert

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34.3K Messages

8 years ago

@Ericseldom, you have made a post an a public forum provided for AT&T users to communicate with other AT&T users. While AT&T employees do look at forum posts from time to time, you should have no expectation that any particular action will come from such a post.

 

You should instead click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site, next to your name and avatar) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your name, 9-digit Billing Account Number, and the best time and way to reach you.

Contributor

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1 Message

8 years ago

Our internet has been out since Saturday at 11 pm.  We were scheduled to have a tech come out yesterday between 4-8 and no one showed up.  My husband called and requested they come out today but not until after 6 pm so no one would have to take more time off work... they would not honor our request.  They did not show up when scheduled and then refuse to make our house the last stop on the technicians route so we don't have to take time off work.  Obviously ATT does not want our business... time to switch to Comcast.  I am so utterly disappointed I cannot express my frustration. 

Contributor

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1 Message

8 years ago

Same issue different person. Called and they asked me if there was any construction going on... At 9 at night? No there's no construction going on. Your service is awful, that's the problem. Same thing they told me a technician would have to come out tomorrow from 8-8 and someone has to be home HA right why don't you make a better schedule stop trying to consume 12 hours out of my day. AT&T you're absolutely worthless. Thanks

Contributor

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1 Message

8 years ago

My internet has been saying limited connection when I go to reset it, the internet works for 2hrs then says it again. Im switching my provider AT&T is a waste of money tired of their excuses.

Expert

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20.4K Messages

8 years ago

Can get more info on the myATT app, a place to report outages and get info. Smiley Surprised

 

Chris
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I Call It Like I See It, Simply a U-verse user, nothing more

Contributor

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1 Message

7 years ago

AT&T is a JOKE! First, I ordered directTV, and switched after 2 weeks of terrible service/connection. Then, UVerse gets installed after taking ANOTHER half day off work to be home for the installation...MORE Crappy internet service and especially bad if a rain drops from the sky. Not to mention their excruciating customer service/care/support...Spent 50 minutes on the phone yesterday during my lunch break and got ZERO issues resolved. It takes a tech 24-72 hours to come out here AND they have you a 10 hour window of when they might come, THEN call/email you that morning with an approximate time of arrival, AND you have to be there the entire time!! They bait you into a minimum 24 month contract too so if you do switch you have to pay an outrageous fee. THANK GOD I will be switching providers to Comcast next month. I had them prior to AT&T but since AT&T is equally as expensive nowadays, and Comcast is 1000000x better internet speed, cable TV ease of use, and selection, I'm going with Cox and never looking back.
Just my $0.02 - 9 months into AT&T and had Comcast prior for years with no problem. I thought I'd save some money, but nope. Comcast is just as affordable as AT&T now

Contributor

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1 Message

7 years ago

What does this mean?

Contributor

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1 Message

7 years ago

I've had fiber now for 10 days. I will have a tech out tomorrow morning for the second time. Every couple of days the internet goes down , I go downstairs to check the only and the red alarm light is solid red ,power solid green , data is solid orange. No light on the 4th. I'm not understanding what the problem is. And I'm tired of having no internet until a service guy comes out and the problems are only fixed for 2 days. What can I do?

ACE - Expert

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34.3K Messages

7 years ago


@duplain wrote:

What does this mean?


In its most common usage, "this" is a pronoun, typically "used to identify a specific person or thing close at hand or being indicated or experienced."  Typically its usage is restricted such that what "this" is referring is easily identifyable in the context.  Present situation excluded.

 

Contributor

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1 Message

7 years ago

I unplugged a bunch of different chords in different sequences, but I think what finally got the light to turn green was unplugging the cables from the Jack, powering everything down, then plugging the cables into the Jack, then powering everything back up. All with powered into a strip, not the wall.

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