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land161's profile
land161
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Contributor

 • 

1 Message

Fri, Oct 12, 2012 3:59 AM

Blinking Red Broadband Light and No Service. What is wrong?

I connected the line into the telephone jack and I have everything plugged in, but the broadband light is blinking red. Service was supposed to be turned on today at 8:00 pm and I still get no internet connection. I'm also in a apartment. What is the problem?

Responses

Accepted Solution

Official Solution

Community Support

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6.7K Messages

6 y ago

­Fix Blinking Red Broadband Issues

Wi-Fi_Black.jpg

The fastest way to get back in service and get rid of the blinking red broadband light is to perform one or all of the following: 

Restart the modem

Secure cable connections

Reset the modem (Last)

Press the red reset button for 5 seconds Check to see if cables are unplugged, if they are, plug them back in. Press and hold the red button for 20 seconds. This will clear custom settings.
Check out our how-to videos. Just choose your modem. Check image below You can also use Smart Home Manager to reset it. 

vdslcable2.png.jpg

 

The reason why your service is dropping

  • Surge protectors and power strips can cause resets and over time, cause the modem to fail. Plug the modem directly into a wall outlet if possible
  • If you added a device to the modem (3rd party equipment), unplug it and test. If service returns, this points to the equipment you added
  • If there was a recent storm or power loss, there could be an issue with the equipment inside or outside your home. Use the tools below to run tests and check for an outage.

Troubleshoot and check for outages

To check for an outage, visit our Service Outage Page.

  • You can use your zip code or sign in to your account to check.

To troubleshoot, visit our Internet Support Page. If you are signed in, a check will be performed automatically. 

  • You can also perform the same system checks our calls perform from your PC or device.  

ChrisZ, AT&T Community Specialist 

(edited)

Official Solution

ATTAlexCM

Community Manager

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1.8K Messages

9 y ago

Hey land161, welcome and thank you for sharing your experience.  I'm very sorry to hear about the setup trouble.  The following solutions might help...

 

Installing your AT&T High Speed Internet service (PDF)

 

Interpreting your Modem or Wireless Gateway indicator lights

 

Troubleshoot & Resolve Tool

 

Teacher

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18 Messages

8 y ago

How come there is no troubleshoot tool/software for the Mac?

 

tom

Motoryan

Contributor

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1 Message

5 y ago

I'm having trouble connecting my uverse internet
Broadband light keeps blinking red
I don't have dsl
Do I still need to hookup the green data cable ??
I currently have it hooked up to 1 of the 3 different wall jacks I have in this house ..
Waited 15 mins I'm not getting any connection
I've rebooted the box 3 times
Tried resetting also

Maybe I only have 1 att wall jack???
Ihateatnt

Contributor

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1 Message

5 y ago

Your internet service is an absolute joke. Have your slow service for a week then suddenly I get that red blinking broadband light. So I call and get a technician to come out and fix it. He switches the router for a better one, one that are not supposed to go to internet only customers. So yeah, that worked great for 10 hours. Now the new router is blinking red. I am getting really tired of paying for service that I do not even get. All I can say is shame on you at&t. I just moved to a new apartment that only goes through AT&T for service, so I cannot wait to move. I had cox before and it was cheaper, not by a lot mind you but it was cheaper. The quality of service was 100 times better. I could download games and such at about 50 Mbps. With your terrible service I cannot get over a single Mbps. What is wrong with that. Plus you make me buy your piece of garbage router when I have one that would work much better already. All in all. I hate the service and will never use AT&T for anything again. My internet and cell phone plan will go to a company that gives a care. 

enyeh_

Contributor

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1 Message

5 y ago

Funny you said that, I had this service for only a month and now I'm experiencing the same thing.

Contributor

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1 Message

5 y ago

So true, I am constantly having issues with their services, by the time a tech can come out I would not have had internet or cable service for 24 hours. Yet, you better pay that bill on time, I wonder does AT&T ever take money off of a bill for customers who services don't work correctly.

Rylosam1

Contributor

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1 Message

5 y ago

I'm having the same issue. I called support and all reboot attempts failed. A tech was supposed to come out on 7/2 but failed to show so now I have no wireless in the entire house until Tuesday 7/5 due to the holiday. This has been an enormous inconvenience for my large family and an embarrassment of customer service. I believe I will be changing service providers to prevent this from ever happening again.
Ericseldom

Contributor

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1 Message

5 y ago

Dear ATT, Please resolve my internet issue. It's the same as the one above. I could go on and on about how I have had multiple issues and always pay my bill on time or early but instead I will just say please fix this. Thank you.

Scholar

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168 Messages

5 y ago

They don't care. It's all about the money. You have to spend money to make money.

JefferMC

ACE - Expert

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22.9K Messages

5 y ago

@Ericseldom, you have made a post an a public forum provided for AT&T users to communicate with other AT&T users. While AT&T employees do look at forum posts from time to time, you should have no expectation that any particular action will come from such a post.

 

You should instead click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site, next to your name and avatar) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your name, 9-digit Billing Account Number, and the best time and way to reach you.

dmjjgossen

Contributor

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1 Message

5 y ago

Our internet has been out since Saturday at 11 pm.  We were scheduled to have a tech come out yesterday between 4-8 and no one showed up.  My husband called and requested they come out today but not until after 6 pm so no one would have to take more time off work... they would not honor our request.  They did not show up when scheduled and then refuse to make our house the last stop on the technicians route so we don't have to take time off work.  Obviously ATT does not want our business... time to switch to Comcast.  I am so utterly disappointed I cannot express my frustration. 

Darian1

Contributor

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1 Message

5 y ago

Same issue different person. Called and they asked me if there was any construction going on... At 9 at night? No there's no construction going on. Your service is awful, that's the problem. Same thing they told me a technician would have to come out tomorrow from 8-8 and someone has to be home HA right why don't you make a better schedule stop trying to consume 12 hours out of my day. AT&T you're absolutely worthless. Thanks
Mouths

Contributor

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1 Message

5 y ago

My internet has been saying limited connection when I go to reset it, the internet works for 2hrs then says it again. Im switching my provider AT&T is a waste of money tired of their excuses.
mibrnsurg

Expert

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20.4K Messages

5 y ago

Can get more info on the myATT app, a place to report outages and get info. Smiley Surprised

 

Chris
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Need Help? PM ATT Uverse Care (all service problems)
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I Call It Like I See It, Simply a U-verse user, nothing more

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