Contributor
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1 Message
Blinking Red Broadband Light and No Service. What is wrong?
I connected the line into the telephone jack and I have everything plugged in, but the broadband light is blinking red. Service was supposed to be turned on today at 8:00 pm and I still get no internet connection. I'm also in a apartment. What is the problem?
Responses
Accepted Solution
Official Solution
ATTU-verseCare
Community Support
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6.7K Messages
6 y ago
Fix Blinking Red Broadband Issues
The fastest way to get back in service and get rid of the blinking red broadband light is to perform one or all of the following:
Restart the modem
Secure cable connections
Reset the modem (Last)
The reason why your service is dropping
Troubleshoot and check for outages
To check for an outage, visit our Service Outage Page.
To troubleshoot, visit our Internet Support Page. If you are signed in, a check will be performed automatically.
ChrisZ, AT&T Community Specialist
(edited)
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Official Solution
ATTAlexCM
Community Manager
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1.8K Messages
9 y ago
Hey land161, welcome and thank you for sharing your experience. I'm very sorry to hear about the setup trouble. The following solutions might help...
Installing your AT&T High Speed Internet service (PDF)
Interpreting your Modem or Wireless Gateway indicator lights
Troubleshoot & Resolve Tool
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golf25radioman
Teacher
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18 Messages
8 y ago
How come there is no troubleshoot tool/software for the Mac?
tom
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Motoryan
Contributor
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1 Message
5 y ago
Broadband light keeps blinking red
I don't have dsl
Do I still need to hookup the green data cable ??
I currently have it hooked up to 1 of the 3 different wall jacks I have in this house ..
Waited 15 mins I'm not getting any connection
I've rebooted the box 3 times
Tried resetting also
Maybe I only have 1 att wall jack???
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Ihateatnt
Contributor
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1 Message
5 y ago
Your internet service is an absolute joke. Have your slow service for a week then suddenly I get that red blinking broadband light. So I call and get a technician to come out and fix it. He switches the router for a better one, one that are not supposed to go to internet only customers. So yeah, that worked great for 10 hours. Now the new router is blinking red. I am getting really tired of paying for service that I do not even get. All I can say is shame on you at&t. I just moved to a new apartment that only goes through AT&T for service, so I cannot wait to move. I had cox before and it was cheaper, not by a lot mind you but it was cheaper. The quality of service was 100 times better. I could download games and such at about 50 Mbps. With your terrible service I cannot get over a single Mbps. What is wrong with that. Plus you make me buy your piece of garbage router when I have one that would work much better already. All in all. I hate the service and will never use AT&T for anything again. My internet and cell phone plan will go to a company that gives a care.
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enyeh_
Contributor
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1 Message
5 y ago
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whiteghost6523
Contributor
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1 Message
5 y ago
So true, I am constantly having issues with their services, by the time a tech can come out I would not have had internet or cable service for 24 hours. Yet, you better pay that bill on time, I wonder does AT&T ever take money off of a bill for customers who services don't work correctly.
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Rylosam1
Contributor
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1 Message
5 y ago
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Ericseldom
Contributor
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1 Message
5 y ago
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grabacontroller
Scholar
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168 Messages
5 y ago
They don't care. It's all about the money. You have to spend money to make money.
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JefferMC
ACE - Expert
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22.9K Messages
5 y ago
@Ericseldom, you have made a post an a public forum provided for AT&T users to communicate with other AT&T users. While AT&T employees do look at forum posts from time to time, you should have no expectation that any particular action will come from such a post.
You should instead click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site, next to your name and avatar) in a business day or three.
This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your name, 9-digit Billing Account Number, and the best time and way to reach you.
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dmjjgossen
Contributor
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1 Message
5 y ago
Our internet has been out since Saturday at 11 pm. We were scheduled to have a tech come out yesterday between 4-8 and no one showed up. My husband called and requested they come out today but not until after 6 pm so no one would have to take more time off work... they would not honor our request. They did not show up when scheduled and then refuse to make our house the last stop on the technicians route so we don't have to take time off work. Obviously ATT does not want our business... time to switch to Comcast. I am so utterly disappointed I cannot express my frustration.
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Darian1
Contributor
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1 Message
5 y ago
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Mouths
Contributor
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1 Message
5 y ago
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mibrnsurg
Expert
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20.4K Messages
5 y ago
Can get more info on the myATT app, a place to report outages and get info.
Chris
__________________________________________________________
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Need Help? PM ATT Uverse Care (all service problems)
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I Call It Like I See It, Simply a U-verse user, nothing more
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