Announcements
The epic new Samsung Galaxy S21 5G is available for preorder now!
Contributor
•
1 Message
Fri, Oct 12, 2012 3:59 AM
Blinking Red Broadband Light and No Service. What is wrong?
I connected the line into the telephone jack and I have everything plugged in, but the broadband light is blinking red. Service was supposed to be turned on today at 8:00 pm and I still get no internet connection. I'm also in a apartment. What is the problem?
Questions
•
Updated
10 months ago
1.4M
36
0
Get started...
Ask a new questionDid this help you?
How can we improve?
Tags
red
troubleshoot
usa
home_network
solid broadband
blinking
modem
Responses
Accepted Solution
Official Solution
ATTU-verseCare
Community Support
•
6.7K Messages
5 years ago
Get Back Online
If you see a Blinking or Solid Red Broadband light, try the steps below to get back online:
Steps are listed below.
Reset the Modem
Press and hold the reset button located on the rear of the modem for 20 seconds. This may get your services up and working. You can also sign in to the modem to reset it using Smart Home Manager
Check the Connections
Sometimes cables are unplugged by mistake, especially the modem is in a high traffic area.
Things to know
Surge protectors and power strips can cause resets and over time, cause the modem to fail. Plug the modem directly into a wall outlet if possible.
If you added a device to the modem (3rd party equipment), unplug it and test. If service returns, this points to the equipment you added.
If there was a recent storm or power loss, there could be an issue with the equipment inside or outside your home. You can use our tools below, to help.
Troubleshoot and check for outages
You can easily check for an outage using your zip code or by signing into your account. You can also troubleshoot your service in the palm of your hand without calling AT&T.
ATTU-verseCare
(edited)
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp
0
0
Official Solution
ATTAlexCM
Community Manager
•
1.8K Messages
8 years ago
Hey land161, welcome and thank you for sharing your experience. I'm very sorry to hear about the setup trouble. The following solutions might help...
Installing your AT&T High Speed Internet service (PDF)
Interpreting your Modem or Wireless Gateway indicator lights
Troubleshoot & Resolve Tool
-----------------------------------------------------------------------------------------------------------------
Did a post have a solution that worked for you? Help others find solutions faster by marking posts that helped you as an "Mark as an Accepted Answer".
0
0
golf25radioman
Teacher
•
16 Messages
7 years ago
How come there is no troubleshoot tool/software for the Mac?
tom
0
0
Motoryan
Contributor
•
1 Message
5 years ago
Broadband light keeps blinking red
I don't have dsl
Do I still need to hookup the green data cable ??
I currently have it hooked up to 1 of the 3 different wall jacks I have in this house ..
Waited 15 mins I'm not getting any connection
I've rebooted the box 3 times
Tried resetting also
Maybe I only have 1 att wall jack???
0
0
Ihateatnt
Contributor
•
1 Message
5 years ago
Your internet service is an absolute joke. Have your slow service for a week then suddenly I get that red blinking broadband light. So I call and get a technician to come out and fix it. He switches the router for a better one, one that are not supposed to go to internet only customers. So yeah, that worked great for 10 hours. Now the new router is blinking red. I am getting really tired of paying for service that I do not even get. All I can say is shame on you at&t. I just moved to a new apartment that only goes through AT&T for service, so I cannot wait to move. I had cox before and it was cheaper, not by a lot mind you but it was cheaper. The quality of service was 100 times better. I could download games and such at about 50 Mbps. With your terrible service I cannot get over a single Mbps. What is wrong with that. Plus you make me buy your piece of garbage router when I have one that would work much better already. All in all. I hate the service and will never use AT&T for anything again. My internet and cell phone plan will go to a company that gives a care.
0
enyeh_
Contributor
•
1 Message
5 years ago
0
0
whiteghost6523
Contributor
•
1 Message
5 years ago
So true, I am constantly having issues with their services, by the time a tech can come out I would not have had internet or cable service for 24 hours. Yet, you better pay that bill on time, I wonder does AT&T ever take money off of a bill for customers who services don't work correctly.
0
0
Rylosam1
Contributor
•
1 Message
5 years ago
0
0
Ericseldom
Contributor
•
1 Message
5 years ago
0
0
grabacontroller
Scholar
•
168 Messages
5 years ago
They don't care. It's all about the money. You have to spend money to make money.
0
0
JefferMC
ACE - Expert
•
18.4K Messages
5 years ago
@Ericseldom, you have made a post an a public forum provided for AT&T users to communicate with other AT&T users. While AT&T employees do look at forum posts from time to time, you should have no expectation that any particular action will come from such a post.
You should instead click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site, next to your name and avatar) in a business day or three.
This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your name, 9-digit Billing Account Number, and the best time and way to reach you.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
dmjjgossen
Contributor
•
1 Message
5 years ago
Our internet has been out since Saturday at 11 pm. We were scheduled to have a tech come out yesterday between 4-8 and no one showed up. My husband called and requested they come out today but not until after 6 pm so no one would have to take more time off work... they would not honor our request. They did not show up when scheduled and then refuse to make our house the last stop on the technicians route so we don't have to take time off work. Obviously ATT does not want our business... time to switch to Comcast. I am so utterly disappointed I cannot express my frustration.
0
0
Darian1
Contributor
•
1 Message
4 years ago
0
0
Mouths
Contributor
•
1 Message
4 years ago
0
mibrnsurg
Expert
•
20.4K Messages
4 years ago
Can get more info on the myATT app, a place to report outages and get info.
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
0
0