­

Get Back Online

If you see a Blinking or Solid Red Broadband light, try the steps below to get back online:

• Reset the modem
• Secure cable connections

Steps are listed below.

You can easily check for an outage using your zip code or by signing into your account. You can also troubleshoot your service in the palm of your hand without calling AT&T. 

Hey land161, welcome and thank you for sharing your experience.  I'm very sorry to hear about the setup trouble.  The following solutions might help...

Installing your AT&T High Speed Internet service (PDF)

Interpreting your Modem or Wireless Gateway indicator lights

Troubleshoot & Resolve Tool

How come there is no troubleshoot tool/software for the Mac?

tom

Your internet service is an absolute joke. Have your slow service for a week then suddenly I get that red blinking broadband light. So I call and get a technician to come out and fix it. He switches the router for a better one, one that are not supposed to go to internet only customers. So yeah, that worked great for 10 hours. Now the new router is blinking red. I am getting really tired of paying for service that I do not even get. All I can say is shame on you at&t. I just moved to a new apartment that only goes through AT&T for service, so I cannot wait to move. I had cox before and it was cheaper, not by a lot mind you but it was cheaper. The quality of service was 100 times better. I could download games and such at about 50 Mbps. With your terrible service I cannot get over a single Mbps. What is wrong with that. Plus you make me buy your piece of garbage router when I have one that would work much better already. All in all. I hate the service and will never use AT&T for anything again. My internet and cell phone plan will go to a company that gives a care. 

So true, I am constantly having issues with their services, by the time a tech can come out I would not have had internet or cable service for 24 hours. Yet, you better pay that bill on time, I wonder does AT&T ever take money off of a bill for customers who services don't work correctly.

They don't care. It's all about the money. You have to spend money to make money.

@Ericseldom, you have made a post an a public forum provided for AT&T users to communicate with other AT&T users. While AT&T employees do look at forum posts from time to time, you should have no expectation that any particular action will come from such a post.

You should instead click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site, next to your name and avatar) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your name, 9-digit Billing Account Number, and the best time and way to reach you.

Our internet has been out since Saturday at 11 pm.  We were scheduled to have a tech come out yesterday between 4-8 and no one showed up.  My husband called and requested they come out today but not until after 6 pm so no one would have to take more time off work... they would not honor our request.  They did not show up when scheduled and then refuse to make our house the last stop on the technicians route so we don't have to take time off work.  Obviously ATT does not want our business... time to switch to Comcast.  I am so utterly disappointed I cannot express my frustration. 

Can get more info on the myATT app, a place to report outages and get info.

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more