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land161's profile

Contributor

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1 Message

Friday, October 12th, 2012 3:59 AM

Blinking Red Broadband Light and No Service. What is wrong?

I connected the line into the telephone jack and I have everything plugged in, but the broadband light is blinking red. Service was supposed to be turned on today at 8:00 pm and I still get no internet connection. I'm also in a apartment. What is the problem?

Accepted Solution

Official Solution

Community Support

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6.7K Messages

9 years ago

­Fix Blinking Red Broadband Issues

The fastest way to get back in service and get rid of the blinking red broadband light is to perform one or all of the following: 

Restart the modem

Secure cable connections

Factory Reset the modem (Last)

Press the red reset button for 5 seconds. This can also be done with Smart Home Manager. Check to see if cables are unplugged, if they are, plug them back in. Press and hold the red button for 20 seconds. This will clear custom settings.
Check out our how-to videos. Just choose your modem. Check image below  Smart Home Manager currently does not support factory reset.

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The reason why your service is dropping

  • Surge protectors and power strips can cause resets and over time, cause the modem to fail. Plug the modem directly into a wall outlet if possible
  • If you added 3rd party equipment (ie: Router) to the modem/Gateway, try unplugging the new equipment from the modem. Make sure all of your devices are connected to the modem. If the connection is successful, this indicates a 3rd party equipment issue
  • If there was a recent storm or power loss, there could be an issue with the equipment inside or outside your home. Use the tools below to run tests and check for an outage.

Troubleshoot and check for outages

To check for an outage, visit our Service Outage Page.

  • You can use your zip code or sign in to your account to check.

To troubleshoot, visit our Internet Support Page. If you are signed in, a check will be performed automatically. 

  • You can also perform the same system checks our calls perform from your PC or device.  

ChrisZ, AT&T Community Specialist 

2 Attachments

(edited)

Official Solution

Former Community Manager

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1.8K Messages

12 years ago

Hey land161, welcome and thank you for sharing your experience.  I'm very sorry to hear about the setup trouble.  The following solutions might help...

 

Installing your AT&T High Speed Internet service (PDF)

 

Interpreting your Modem or Wireless Gateway indicator lights

 

Troubleshoot & Resolve Tool

 

Teacher

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18 Messages

11 years ago

How come there is no troubleshoot tool/software for the Mac?

 

tom

Contributor

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1 Message

8 years ago

I'm having trouble connecting my uverse internet
Broadband light keeps blinking red
I don't have dsl
Do I still need to hookup the green data cable ??
I currently have it hooked up to 1 of the 3 different wall jacks I have in this house ..
Waited 15 mins I'm not getting any connection
I've rebooted the box 3 times
Tried resetting also

Maybe I only have 1 att wall jack???

Contributor

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1 Message

8 years ago

Your internet service is an absolute joke. Have your slow service for a week then suddenly I get that red blinking broadband light. So I call and get a technician to come out and fix it. He switches the router for a better one, one that are not supposed to go to internet only customers. So yeah, that worked great for 10 hours. Now the new router is blinking red. I am getting really tired of paying for service that I do not even get. All I can say is shame on you at&t. I just moved to a new apartment that only goes through AT&T for service, so I cannot wait to move. I had cox before and it was cheaper, not by a lot mind you but it was cheaper. The quality of service was 100 times better. I could download games and such at about 50 Mbps. With your terrible service I cannot get over a single Mbps. What is wrong with that. Plus you make me buy your piece of garbage router when I have one that would work much better already. All in all. I hate the service and will never use AT&T for anything again. My internet and cell phone plan will go to a company that gives a care. 

Contributor

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1 Message

8 years ago

Funny you said that, I had this service for only a month and now I'm experiencing the same thing.

Contributor

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1 Message

8 years ago

So true, I am constantly having issues with their services, by the time a tech can come out I would not have had internet or cable service for 24 hours. Yet, you better pay that bill on time, I wonder does AT&T ever take money off of a bill for customers who services don't work correctly.

Contributor

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1 Message

8 years ago

I'm having the same issue. I called support and all reboot attempts failed. A tech was supposed to come out on 7/2 but failed to show so now I have no wireless in the entire house until Tuesday 7/5 due to the holiday. This has been an enormous inconvenience for my large family and an embarrassment of customer service. I believe I will be changing service providers to prevent this from ever happening again.

Contributor

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1 Message

8 years ago

Dear ATT, Please resolve my internet issue. It's the same as the one above. I could go on and on about how I have had multiple issues and always pay my bill on time or early but instead I will just say please fix this. Thank you.

Scholar

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168 Messages

8 years ago

They don't care. It's all about the money. You have to spend money to make money.

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