Skip to main content
AT&T Community Forums
Announcements
Learn how to Get the iPhone 12 Now!

Contributor

 • 

2 Messages

Tue, Aug 15, 2017 9:56 PM

Billed data overages while on Wi-Fi

I am being billed for excess data usage for a tablet I only use at home where I have WiFi. Can anyone explain how I incur data charges when I am on my own WiFi. Thanks

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

Community Support

 • 

137.2K Messages

3 years ago

Hello @JudyBill


I would be concerned as well if I was being charged for data overage when using Wi-Fi as the main way of using the internet. I am more than happy to help with this today!


If the device is an iPad it can use plan data while on Wi-Fi if the Wi-Fi connection is slow. This feature is called Wi-Fi Assist. This Tutorial shows how to turn off Wi-Fi Assist. Turn this off by going to Settings > Cellular data > Turn off switch for Wi-Fi assist.


If the tablet is Android simply turn off mobile data.


I’m glad I could help. Thank you and have a wonderful week!


Daniel, AT&T Community Specialist



Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question