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New Member

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1 Message

Sun, Oct 31, 2021 6:26 AM

AT&T Virtual Reward Card Not Working

What gives? I have claimed it and even received the Virtual Card. Now what? Does it not work? I am a new Customer. Have had the service since the 9th.

Jeffster

ACE - Professor

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2.6K Messages

1 year ago

Have you visited the Reward Center?

https://rewardcenter.att.com/home.aspx

Also look here

https://rewardcenter.att.com/faq.aspx

ATTHelp

Community Support

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204.1K Messages

1 year ago

We're here to address the matter of your reward card not working, @Fahdi!

 

As @Jeffster suggested, you'll need to contact our Reward Center team to find out why the card isn't working and find a resolution.

 

You can reach them at 800-288-9983 from 9 a.m. to 6 p.m. (CDT), Monday through Friday. If you need help with anything else, let us know.

 

Thank you for contacting the community forums team!

 

Aminah, AT&T Community Specialist

New Member

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2 Messages

9 months ago

I'm having the same trouble I received $100 virtual Visa card used it once and hasn't worked again I still have $80 on the balance tried calling rewards center but they transfer me to fraud or something and then fraud transfer me back to the reward center and there's nothing being done how do I go about fixing this and getting a hold of what's up to me which is $80 I don't know what y'all expect me to do to ignore him and forget about it I think not I can really use it right now especially during these times to pay my bill but if someone can help me or direct me to how I can fix this and get a hold of my $80 on another card or fix the car virtual card that they previously gave me would be a big help thank you

New Member

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6 Messages

5 months ago

Well this problem has not gone away.  I made multiple attempts to activate my card, but it kept throwing an error.  I tried on the Web and on the Phone.  I finally waited for a Rep and they couldn't do it either - it's a "known problem"(!).  There seems to be no idea why it's broken, or when it will be fixed. "Try again in 24 hours".  "Wait three weeks and call us back."

I understand that errors can occur in software, but they typically get addressed quickly when multiple people are having the exact same issue.

It took hours on the phone to get the darn card, and now I cannot use it.   I would like to see someone take ownership and get us an ETA on when this will be addressed!

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