ATT sending packets weirdly

Hi there, collinj72. We understand that you have a concern with high ping and latency when you are playing your online game. We can help with that. 

We do need to correct you on a few things. AT&T does not use Cogent servers. We have our own, which are represented by HOPS 1-8. Anything after those HOPS, is the routing path the data takes to reach to your game. 

In order to correct high ping and latency while gaming, we first need to take a look at what your packets are doing. In order to do that, we will need to look inside your router. Before we do that, let's explain what we are looking for. 

There are two common terms used in the gaming world. Those terms are:

1. Doxing
2. DOS Attack

Both of those terms are not good things. Doxing refers to someone that has discovered a public IP address is able to use that IP address to discover public information about that person or player. DOS Attack refers to when a high amount of data is being sent to a particular IP address. It is also called Flooding. 

Let's see if you have any of what is mentioned going on. Follow these simple steps:

1. Go to 192.168.1.254.
2. Click on Diagnostics.
3. Click on Logs in the submenu below.
4. Scroll to the bottom of the next screen and use the horizontal scroll bar and scroll to the right. 
5. Using the vertical scroll bar, scroll back up to the top of what should be a very long list. 
6. Look at the labels on the right side of the list. Look for anything that says "Other DOS attack". 

If you one mention of "DOS attack" in the list, it may not be a concern, but multiple entries of "DOS attack" is a cause for concern. 

If you are affected by a DOS attack, AT&T recommends that you unlug your equipment for at least 24 hours. 

If there is anything else that we can do for you, please reach out to us again. 

Thank you for reaching out to the AT&T Community Forums. 

Matthew, AT&T Community Specialist

No DOS attacks in the logs. Anything else I could try?

Thank you for that information, @collinj72.

If possible can you use the command prompt/PowerShell to run a traceroute to the server and share a screenshot of the results here? It seems a tad bit of information is cut off of the one previously provided. Once we have that we can better analyze it and see what we can do to resolve this.

We look forward to hearing from back from you!

CalebP, AT&T Community Specialist 

Sure! Sorry for the late response.

Are you running your own router behind the att gateway, @collinj72 ?

From the picture above, that was with a separate router to try using NETGEAR’s Quality of Service feature to see if that would help. The problem occurs both with a separate router and just using ATTs router and modem combo