Need help with your equipment?
kapparosko's profile

New Member

 • 

1 Message

Tuesday, February 15th, 2022 11:35 PM

ATT REWARDS CARD FRAUD

We recently setup ATT internet services at our new APT here in Central Texas. After about a month my wife was receiving calls from an ATT Rewards member agent asking if she received her card. This person was very persistent and the same agent every other day to the point where my wife was like omg, let me go get the mail so this guy can stop calling me its annoying. So I stopped and got the mail and the card had arrived probably days ago. So this person was right on target for when the card would arrive. My wife got a call from him the next day and the person calling verified everything on her account to the T! He said she should be getting a second card following that one within 2 days. He called her withing 2 days and sure enough it started, she said no and he said dont worry about it, im gonna cancel that card and load it to the one you already have. he verified that last 4 digits of the card and then outsmarted my wife and had her confirm the entire number with the CIN. When I heard her stating the card number and what he was doing, I had an instant gut feeling. I am an officer, so I know when a gut feeling happens, its for a reason. I asked why she was giving all that information and she explained to me after. Just today, 3 days later we decided to go get groceries when I said lets use up that rewards card before it gets lost. Sure enough, its wiped out, I call the rewards services, they said yup, your account was wiped out on FEB 12, and the charge is from PASSIONCITY out of HOUSTON, TEXAS. I explained the story and she said yup, we have heard of this happening before, the card is not reloadable, unfortunately the card is not issued by ATT, and the rewards dept does not get involved with merchants. ABSOLUTELY NOTHING ANYONE CAN DO????? Im totally blown away, she said call or try to attempt to find information on my own about PASSIONCITY and advise them that I have never done business with them and a charge for $250 on FEB 12 with card ending in 46 was FRAUD. Thats it, next thing i can do is call VISA, they aint gonna do nothing obviously. So here is the information, dont get scammed by these people. They are everywhere, its a lesson learned for us. Never give any information out to calls coming in. Ask the 5Ws can call that company yourself to do the business. ATT, BANCORP BANK, CARD SERVICES and VISA can give 2 (Edited per community guidelines)ts about this fraud, its probably being paid out by ATT in the end anyway. They all got paid and ATT tried to do good for its customers but the customer didnt even get a chance to enjoy it! 

VR, 

Oscar 

ATTHelp

Community Support

 • 

207.1K Messages

11 months ago

Sorry to hear that you were a victim of this, @kapparosko.

 

When it comes to fraud, we'd like to ask that you please report this to us so that we can look into the situation further for you.

 

Please don't hesitate to let us know if you have any other questions or concerns going forward, and thank you for reaching out to the AT&T Community Forums.

 

Jarod, AT&T Community Specialist

New Member

 • 

9 Messages

11 months ago

@kapparosko Check out this thread

https://forums.att.com/conversations/att-fiber-account/reward-card-fraud/61672e37335e29775275af1e?page=27

There are users there including myself who got our money back. AT&T is not helpful and willfully ignoring this issue it seems.

That thread has been closed because some users started gettng in an argument, but if you check from page 17 onward, there is a guide on how to get your money back. Just be careful that if you do get money transferred back to your card by the scammers, the card should already be locked by calling card services!

New Member

 • 

1 Message

11 months ago

@pepperplant What was the number you called for Infint Cable Solutions I can’t find it and they did the same thing to me? 

(edited)

New Member

 • 

3 Messages

9 months ago

Same thing just happened to me. Got a text from James who knew the exact amount of three reward cards, phone number, address, etc.

Basically, he called me to say that there was an issue with one of the $200 reward cards (which I had yet to receive) and asked if I would like the $200 added to my $50 virtual card. It seemed legitimate since he knew so much, so I said ok. I dont even think I gave him the whole card number, he just asked for the first four or last four.

A few days later I got an email for the other $200 card and claimed it. It was mailed to me and that was fine, but when I went to check the Balance of the $50 card it was zero. I texted this "James" back to let him know and he said "There is a glitch in the system that was showing your balance at zero"

I assumed that mean he was going to fix it, but a week went by with no response. I contacted Reward Center support today and they checked and found the balance had been used for a transaction. Eventually I was transferred to a supervisor who confirmed fraudulent activity. They issued me a replacement card, so while this situation (Edited per community guidelines), they made it right.

I also agree that this is an inside job at the reward center complex. There's no way that my phone number, address, reward card amounts, and the fact that I just got internet service is on the dark web after three weeks. Someone who has access to that info from or associated with AT&T is doing this.

(edited)

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.