ATT REWARDS CARD FRAUD

We recently setup ATT internet services at our new APT here in Central Texas. After about a month my wife was receiving calls from an ATT Rewards member agent asking if she received her card. This person was very persistent and the same agent every other day to the point where my wife was like omg, let me go get the mail so this guy can stop calling me its annoying. So I stopped and got the mail and the card had arrived probably days ago. So this person was right on target for when the card would arrive. My wife got a call from him the next day and the person calling verified everything on her account to the T! He said she should be getting a second card following that one within 2 days. He called her withing 2 days and sure enough it started, she said no and he said dont worry about it, im gonna cancel that card and load it to the one you already have. he verified that last 4 digits of the card and then outsmarted my wife and had her confirm the entire number with the CIN. When I heard her stating the card number and what he was doing, I had an instant gut feeling. I am an officer, so I know when a gut feeling happens, its for a reason. I asked why she was giving all that information and she explained to me after. Just today, 3 days later we decided to go get groceries when I said lets use up that rewards card before it gets lost. Sure enough, its wiped out, I call the rewards services, they said yup, your account was wiped out on FEB 12, and the charge is from PASSIONCITY out of HOUSTON, TEXAS. I explained the story and she said yup, we have heard of this happening before, the card is not reloadable, unfortunately the card is not issued by ATT, and the rewards dept does not get involved with merchants. ABSOLUTELY NOTHING ANYONE CAN DO????? Im totally blown away, she said call or try to attempt to find information on my own about PASSIONCITY and advise them that I have never done business with them and a charge for $250 on FEB 12 with card ending in 46 was FRAUD. Thats it, next thing i can do is call VISA, they aint gonna do nothing obviously. So here is the information, dont get scammed by these people. They are everywhere, its a lesson learned for us. Never give any information out to calls coming in. Ask the 5Ws can call that company yourself to do the business. ATT, BANCORP BANK, CARD SERVICES and VISA can give 2 (Edited per community guidelines)ts about this fraud, its probably being paid out by ATT in the end anyway. They all got paid and ATT tried to do good for its customers but the customer didnt even get a chance to enjoy it! 

VR, 

Oscar