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New Member

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2 Messages

Thu, Feb 6, 2020 9:52 PM

AT&T is rate limiting AT&T Now to 1Mbps on Apple TV

I have AT&T business wireless internet service. Basically a mobile LTE/5GE hotspot with 50Mbps service and unlimited data.

Sales guy told me it had to be sold to a business but I could use it for anything I wanted. I am hoping to offset the substantial cost by droping DirecTV and using Youtube TV or AT&T TV now. However the service is rate limiting those 2 services to 1Mbps streams, which is terrible video quality. Tech support denies it. 4 different tech support agents say they have removed the "Stream Saver" feature (which is advertised for AT&T consumer mobile subscribers to limit video streams to 1Mbps) but still no change. Over the weekend these limits went away, Youtube TV streamed the Superbowl and I saw 25Mbps+ stream rates, so I thought they had fixed it, but on Monday morning it was back. The fine print on my service say they may limit speeds after 125GB but I have not reached that limit yet, plus I was seeing this issue on day one. I have one laptop on my corporate VPN and it gets up to 15Mbps streams and another personal laptop NOT on VPN and it has the same 1Mbps limit. Apple TV+, Disney+ and Hulu are perfect, but Youtube TV and AT&T TV Now have the 1Mbps limit.

Is there anybody out there who know anything about this issue? AT&T customer care and tech support seem to have never heard of an ability to limit a stream. (rolling eyes go here)

Scholar

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146 Messages

2 y ago

I have one laptop on my corporate VPN and it gets up to 15Mbps streams and another personal laptop NOT on VPN and it has the same 1Mbps limit.

That's pretty solid indication of gross violation of net neutrality principles.

Document the $#%$#$#! out of it. What state are you in? Keep archives of this thread; critical threads have a 'habit' of being disappeared.

https://www.dailykos.com/stories/2018/2/23/1744321/-Say-goodnight-to-net-neutrality-as-AT-T-just-rolled-out-internet-fast-lanes#comment_69380440

sandblaster

ACE - Expert

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53.2K Messages

That's pretty solid indication of gross violation of net neutrality principles.

You realize AT&T TV Now is ATT’s own streaming service. Why would they purposely limit their own streaming service? Whatever is going on, I doubt it has anything to do with net neutrality.

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Scholar

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146 Messages

Yes, that points elswhere, even though he says he's seeing it with Youtube TV too. And not everyone's lab notes are perfect. Could be an issue with the "4 different tech support agents", as I mention below.

New Member

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2 Messages

isn’t AT&T not marketing AT&T Now anymore? The point may still have merit that they’re pushing to the other option.

(edited)

mobilemax

Employee

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796 Messages

2 y ago

Hello,

That plan is unlimited high speed data with changes in speed based on network use, area and congestion. Doesn’t guarantee how fast that unlimited speed it. Stream saver is a smartphone feature to downgrade video to ave on nonunlimited data plans, but won’t affect hotspot or midi device.

You might look into availability of AT&T TV (att.com/tv). It’s launching in select markets and includes its own free streaming box. Uses voice remote, too.

New Member

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2 Messages

2 y ago

In reference to all the comments so far, if this is a net neutrality issue, it's not an anticompetitive play because as mentioned, AT&T Now is being limited as well. What the evidence suggests so far is that they are putting limits on Live TV services, but letting On Demand services have what they need. I would guess this is a network protection scheme. Given the typical viewing habits for Live TV viewers vs On Demand users. I think Live TV customers will turn on a stream or two in the morning and just let it be a baby-sitter or background noise all day, where an On Demand user will set aside a specific time slot to watch a few programs or episodes then turn it off. Just speculation though.

At any rate, I can't figure out how to get AT&T to admit it and do anything about it. I might be fine if the limit was 5Mbps, but 1Mbps is just not usable on a TV. I have a 43" and a 65" and it's terrible on both.

Scholar

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146 Messages

Now I think this is the Stream saver un-feature too. It's not unheard of to run into 4 different tech support agents, all clueless. Look at the setting *yourself*. The online documentation says how to do it, step by step. I'm able to sign in and use the myAT&T app to see and change the settings on all my lines.

Scholar

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146 Messages

Note, the OP is posting re. "AT&T business wireless" in the AT&T Internet sub-forum. Which is not unreasonable, but generally, and historically, posts here are about AT&T's cable or DSL - delivered Internet services (even though now-a-day those services usually include a Wi-Fi feature).

Confusing (Edited per community guidelines) for anyone but a few who have been active around here for decades.

(edited)

New Member

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2 Messages

1 y ago

i am experiencing the same thing. i am using YouTube TV and cannot stream above 480p. This was a recnet development. For background, we purchased an unlimited plan from (ATT netowkr) from Nomad Internet. The first SIM they sent us worked great (50-60 mbs speeds). There was no streaming issues and YouTube TV was working normally 1080p.

After the 1st month, Nomad Internet sent us a replacement SIM claiim security issues on their end. They also promised the same/better speeds. Once replaced, I noticed the issues. Our Google Wifi was now showing 1.4 mbps download speeds (which had been showing in the 50-60 mbps range). However, Ookla speed test was continuing to show 50-60mbps. Just like you, it looks like it’s just the TV, but I also noticed that it takes some time for Netflix and Hule to catch up and get to HD (where before it was instant).

I have chatted with Nomad Internet about the issue and they have not been any help.

Things tried:

1. Did a free trial with PureVPN and setup in my router. It appeared to work for YouTube TV., but then some on demand apps wouldn’t work (Amazon Video) as they don’t allow VPNs. Anyway, it looks like a jumbled mess of bandaids in order to have a complete solution.

2. Went through Google support to see if it was something with the Google wifi pucks.

3. Went through Nomad Internet. They’re aware of the issue but I don’t have a lot of faith that they’ll be able to do anything.

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