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Thu, Jul 30, 2020 7:32 PM

AT&T Forum Support: Zoom, Webex, & Video Conferencing Help

Solutions to Freezing, Loss of Audio, & Pixilation


Kids are going back to school. For the best experience possible, learn the ins and outs of video conferencing, the causes of video issues, and solutions.


First, you need to understand the requirements


For the best experience, you need to meet speed requirements for web conferencing:

Meeting the speed requirements is not enough. You must understand how your plan and the number of devices connected affect your experience. Not just that, your PC needs to meet hardware requirements. 


What can cause a poor video conferencing experience?


The wrong internet plan (Speed)

If you have an internet plan of 6Mbps, 2 devices can use a web conferencing platform with minimal issues. If more people are online, for example, parents working from home, a 6Mbps connection may not be able to handle all devices. You may see issues like:

  • Spinning icon on the web conferencing application
  • Choppy video and audio
  • Timeout errors on websites mimicking out of service issues
  • Websites loading slower
  • High ping
  • Slow speeds
  • An overall poor experience

Too many devices

If everyone in your household is online at the same time, on the wrong plan, the web conferencing experience may suffer. If you work from home and see issues when everyone is online, this could mean your internet will not support all devices connected. Now think about how that will affect distance learning. Our High Ping page has more information, and personal stories, about the affects of too many devices on the wrong plan.


Improve your web conference (Solutions)

There are a few things you can do to improve web conferencing like:

Test your web conference

Check the internet connection with:

Are there issues with the web conference?

Search for issues your web conference may be having online. Many users report issues via peer-to-peer outage trackers.


Heads Up: went testing, connecting other devices that may be in use during the time you will be working is a great way to determine if your connection can handle the extra internet traffic.



ChrisZ, AT&T Community Specialist 



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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.


Accepted Solution

Official Solution

Community Support


2.5K Messages

2 months ago

Having trouble with web conferencing? Check out the information above!


ChrisZ, AT&T Community Specialist 

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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