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kapalua18's profile

Teacher

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18 Messages

Sunday, January 14th, 2018 9:14 PM

AT&T Fixed wireless internet missing port forwarding setting

Hey everyone,

I just had the fixed wireless internet installed yesterday. The service works great and is way better than HughesNet. However when I booted up my PS4 to play some Destiny 2 I got a message saying that my NAT was a type 3. Logging into the router page to setup the PortForwarding/DMZ to open up the NAT some I cannot find the proper tab. It says to go to the settings tab>Firewall>Applications, Pinholes and DMZ. I do not have that tab, the only tabs I have under firewall are Status, Advanced Config and Firewall rules. None of those tabs allow me to port forward or setup a DMZ. 

 

Has anyone else ran into this issue? What can I do about this? I would really prefer just to turn the firewall on the AT&T router off and just use my own router. I have the AT&T Pace 5268AC modem/router.

 

Thanks for your help,

Brad

Accepted Solution

Official Solution

Community Support

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230.7K Messages

6 years ago

Hello @okiesubmariner!

 

I apologize AT&T Fixed Wireless Internet does not currently support devices or services which require static IP addresses, such as port forwarding, Web hosting, or hosting services such as camera, gaming server, or peer to peer. We hope to be able to implement this capability in the future, and thank you for your patience regarding this matter.

 

Have a great rest of your day!

 

Jordan, AT&T Community Specialist

Community Support

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230.7K Messages

6 years ago

Hi @kapalua18!

I understand you had concerns regarding the port forwarding. I personally own a PS4 so I know exactly where you are coming from and I want to do everything I can to make sure this is all taken care of for you. 

We have a huge list of resolved questions that can help out in just about any situation and if not, you can ask and we'll take care of you. Thanks so much for all your time and for being a part of AT&T. I hope you have yourself a wonderful rest of your day!

Sam, AT&T Community Specialist

Teacher

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18 Messages

6 years ago

Please tell me where you see the Applications, Pinholes and DMZ tab under
my firewall settings. I can't setup Port Forwarding because the tab doesn't
exist for some reason. I have attached a picture of my modems firewall tab.


Capture.PNG

1 Attachment

Community Support

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230.7K Messages

6 years ago

Hi @kapalua18!

I understand where you are coming from. Have you had the chance to go through the options under firewall? It seems that Firewall Rules may be the option we're looking for, because even on the walkthrough for our port forwarding has the same set up. You can find it here: https://www.att.com/esupport/article.html#!/u-verse-high-speed-internet/KM1123072. It shows a different screen than your message. Try it out and run through the link real quick as well.

If for any reason it's not popping up, I'm available Tuesday through Saturday 10am to 7pm CST. You can hit me back on here and we'll be able to make sure you are taken care of. Thanks again for your time and for being a part of AT&T. Have a wonderful day!

Sam, AT&T Community Specialist

Tutor

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5 Messages

6 years ago

Hey did you ever find a solution ? Because I'm having the same reason I have strict NAT on all my games  and there is no portforwarding option on the router due to not having the same router tabs as everyone else. I only get the same tabs as you. 

Teacher

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18 Messages

6 years ago

No I haven't yet, I spoke with James on live chat the other night and he
tried some stuff on his end and concluded that it's a modem problem.

He shipped a new one out, should have it tomorrow. Once I've installed it I
will update this post.

Tutor

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5 Messages

6 years ago

Thanks for the reply. Let me know if the new router fixes the problem. Because, it's really bad not being able to connect to your friends on games due to closed ports and Strict NAT. 

Community Support

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230.7K Messages

6 years ago

Hi @kapalua18

Thanks for your response, I'll keep an eye out for your response!

Sam, AT&T Community Specialist

Teacher

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18 Messages

6 years ago

Still haven't received the replacement modem even though I was told it
would arrive yesterday. Contacted at&t again and was told the modem never
got shipped and he expedited the order for Saturday delivery. We will see
if that was true, not going to hold my breath on it though. Really getting
frustrated with the service so far.

Tutor

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5 Messages

6 years ago

Yeah, I've become frustrated as well, I believe one of the main reasons we have Strict NAT is due to us having private IPs rather than Public IPs , because private IPs block a lot of ports that you need for games to have a Open NAT. Anytime I try to set it to public I just get constant errors and a blinking red service light. I've spent so long looking for a solution and nothing has been found. Only way you can really force a OPEN NAT would be to go under a VPN which can also cause your connection to be  worse but you can connect to Any one. 

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