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kapalua18

Teacher

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18 Messages

Sun, Jan 14, 2018 9:14 PM

AT&T Fixed wireless internet missing port forwarding setting

Hey everyone,

I just had the fixed wireless internet installed yesterday. The service works great and is way better than HughesNet. However when I booted up my PS4 to play some Destiny 2 I got a message saying that my NAT was a type 3. Logging into the router page to setup the PortForwarding/DMZ to open up the NAT some I cannot find the proper tab. It says to go to the settings tab>Firewall>Applications, Pinholes and DMZ. I do not have that tab, the only tabs I have under firewall are Status, Advanced Config and Firewall rules. None of those tabs allow me to port forward or setup a DMZ. 

 

Has anyone else ran into this issue? What can I do about this? I would really prefer just to turn the firewall on the AT&T router off and just use my own router. I have the AT&T Pace 5268AC modem/router.

 

Thanks for your help,

Brad

Responses

Tutor

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5 Messages

3 years ago

Yeah, this is crazy and there is a fix no where. I went through an hour of tranferred chats just so they could send me to a call where someone was just trying to sell me desktop security for 15$ a month instead of helping my portforwarding situation. Haha. 

kapalua18

Teacher

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18 Messages

3 years ago

This is getting worse and worse. Speaking with chat again and now after being transferred 4 times I am being told they cannot provide technical assistance in chat because I have a fixed wireless account and chat is for traditional U-verse accounts only.  Why is this the first time I've been told this? I've talked to atleast 15 different people now!

kapalua18

Teacher

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18 Messages

3 years ago

Well ended up calling them and got transferred to 4 different people
again....however the last guy setup an appointment for a tech to come out
on monday to replace the modem and possibly the antenna, he ran some tests
on his end and said the results are not what he wanted to see and believes
there is defective equipment.

Hopefully come monday I will finally be able to access the proper page and
setup port forwarding.
kapalua18

Teacher

 • 

18 Messages

3 years ago

AT&T has the worst customer service in the industry at this point. Not only
did their tech not show up but I wasted 3 hours waiting for the guy to
show. Only after I reached out and contacted AT&T was I told they are over
booked and can't make it.

I am being told yet again that a new router is being sent out to me. Forced
the guy to give me an order number this time. Hopefully it actually happens
though.

Will be reporting all this to the BBB at this point though.

Tutor

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5 Messages

3 years ago

Folks,

The bottom line is AT&T has removed the port forwarding feature from Fixed Wireless Internet. I am unable to access my cameras at home. I have spoken with the Tech Support and it appears they are being bombarded with complaints about this really important feature. From their position they are providing access to the internet and that is all they told the FCC they would do. Unless you can tunnel with a VPN (haven't tried that yet) you will probably have to wait for the next technology to come along.

kapalua18

Teacher

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18 Messages

3 years ago

I don't require a static IP from you. I require port forwarding through the
modem which you clearly advertise is supported.

Tutor

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5 Messages

3 years ago

Jordan,

I appreciate the response but in my opinion AT&T is only providing internet access as opposed to real internet service. It’s unfortunate that this was not made clear but I am only a small fish in the pond. The rest of your potential subscribers who  expect to be able to access their home computer, their surveillance system, utilize cutting edge technology (Nest and such) will surely be disappointed. I hope that if you do get this squared away you’ll be kind enough to let us all know…that is…the folks still subscribing to this service.
Brand User
ATTHelp

Community Support

 • 

127.8K Messages

3 years ago

Hello again @okiesubmariner!


As soon as AT&T is able to lay internet lines in new areas, this information will be made visible on our internet provider sites. We are always working on expanding our coverage area, and greatly appreciate your patience regarding this matter.


Have a great rest of your day!


Jordan, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Voyager

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1 Message

2 years ago

I recently had fixed wireless installed last Saturday. I can say I'm happy with the speeds 60 down and over 20 up but I am in the same boat as you I cant access the dmz. I play online myself but on my computer not on a ps4 or xbox and accessing the dmz is very important. It would be nice if they gave us access to the dmz and a public ip that doesn't change constantly. I still have my 3 meg dsl here at the house I had to update my wifes computer on a game we play online which is division and the fixed wirteless would not download the update at all I had to hook my dsl up just to update it and that is because my public ip constantly changes.

Eel_Dahc

Teacher

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16 Messages

2 years ago

Well, this answered my question... 

CAF_II

Mentor

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35 Messages

2 years ago

I copy and pasted this: Gaming is now the world’s favorite form of entertainment, as the gaming industry generated more revenue last year than TV, movies, and music did.

Contributor

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2 Messages

2 years ago

Four hours and seven separate people trying to resolve this issue yesterday - unsuccessfully.  Can't access my bank site (which needs a static IP), or my work computer remotely since switching to fixed wireless Man Sad

CAF_II

Mentor

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35 Messages

2 years ago

Can't be fixed. Carrier Grade NAT = broken end to end internet. You are
sharing a public IP address with possibly 100's of customers. The security
of this type of network is so bad that your banks network won't let you in.

Tutor

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6 Messages

2 years ago

call the fcc and file a complaint...they will get fined and if enough people complain the problem will get resolved

kapalua18

Teacher

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18 Messages

2 years ago

That's what I did, ended up getting refunded $100 for the issues. They said
with the tech they're using there's no way to make it the way we want it
though.

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