New Member
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2 Messages
AT&T Fiber keep on disconnecting and saying nointernet
At&t Team ,
i have at&t fiber 1000mbps plan only 6-7 devices connected (phones,laptops) when im in the middle of meetings and presentations its getting disconnected its so frustrating to me, can you please provide any solution to this issue please ?
JefferMC
ACE - Expert
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35K Messages
2 years ago
Are you using a computer connected to the Gateway using an Ethernet cable or via Wi-Fi? If Wi-Fi, do you know if your computer is losing its Wi-Fi connection to the Gateway or if the Gateway is losing its connection to the AT&T network. Those are different problems with different solutions.
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mandrusrikanth9
New Member
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2 Messages
2 years ago
I’m using Wi-Fi, it’s not disconnecting to all devices same time. I’m not sure how to find out which one is the issue can you help me how to identify ?
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JefferMC
ACE - Expert
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35K Messages
2 years ago
If not all devices are disconnecting, then it does sound like a Wi-Fi issue. Wi-Fi issues can be caused by a variety of things. The issue could be that the Wi-Fi in the Gateway isn't very good, or that your home's construction creates issues for Wi-Fi signal propagation or that there is a lot of interference of the Wi-Fi signals caused by either other Wi-Fi networks nearby or other things (like baby monitors).
If your home is large, you may need extenders or additional access points. Some people have better luck turning off the Wi-Fi in the AT&T Gateway and providing their own Access Point or Mesh system.
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