Contributor
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2 Messages
ATT DSL Internet Spiking to 1000+ ping randomly
Ever since the router at my house has been replaced, I've been getting random short spikes and even long spikes up to 1000ms, 2000ms, or 3000ms ping. I've been monitoring devices on the network by IP address to see where the traffic comes from but, it varies. One day its coming from my phone, another its coming from my tablet, another its coming from my mother's phone, etc. It's really frustrating that this keeps happening every single day and its making online gaming impossible. Anything I can do in the control panel to limit devices exceeding the ping past a certain amount?
ATTHelp
Community Support
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225.4K Messages
5 years ago
Good afternoon @InfernoKun,
It is my understanding you a e dealing with poor internet service.
I recommend you access our Troubleshoot and Resolve Tool. To ensure you receive the most accurate troubleshooting experience, we will ask you to log in with your user ID and password. Once you have successfully signed in, select Internet > Slow Browse > I Have DSL Internet and follow the on screen instructions.
Thank you for accusing the Community Forums, and have a terrific week.
Anthony, AT&T Community Specialist
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InfernoKun
Contributor
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2 Messages
5 years ago
I just tried the Troubleshooting tool and the ping lowered down to below 60ms and then shortly start to go above 1000ms again. Last night it was really bad. Consistently going up to the 3000s and I kept restarting my router and wifi, and even trying the troubleshoot restart, but it kept going extremely high.
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ATTHelp
Community Support
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225.4K Messages
5 years ago
Hello @InfernoKim,
In order to troubleshoot this issue further, I will have to gather your account information. To protect your account security and privacy we will need to move this conversation to a less public arena.
Check your forums inbox which is located in the upper right. There you will find a private message from me. Reply to this communication with the requested information, and I will forward this to our DSL Technical Support Team.
Thank you for participating in the Community Forums, and have an excellent weekend.
Anthony, AT&T Community Specialist
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