Contributor
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1 Message
AT&T DNS Error Assist
Hi all,
It seems AT&T has moved their "Opt-Out of DNSErrorAssist" page. The link https://start.att.net/dnserrorassist/about/srchTrm=Redirect%20Bin is no longer valid. This is the same link that AT&T support, just this morning, told me to use, along with these instructions:
1. Type the incorrect URL (for example: www.golf.ocm instead of www.golf.com) and receive a screen with multiple results
The screen provides a notice advising the site does not exist and notifies the customer a search was performed. They can select the option Why did I get this page? | Opt out of this service.
2. Select Why did I get this page? | Opt out of this service, and see information about the service as well as the ability to Opt Out of the service.
3. Select Yes (opt out) and direct to the CMP. The screen immediately opens to the DNS Error Assist opt out option
4. Select Opt-Out > Save
Can anyone give me a GOOD link?
Accepted Solution
Official Solution
ATTHelp
Community Support
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215.2K Messages
4 years ago
Hello @jburkeycfcu,
We're here to help! We may not have a link for you, but we have some steps you can try to follow along to get a similar result:
These steps should help you and perform the same actions you are trying to do with the link.
Please let us know if this helps you!
Alexander, AT&T Community Specialist
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patlaw
Tutor
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9 Messages
4 years ago
I followed these instructions, went to the page, and saw that the opt-out option was already checked. Why is opt-out not working?
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webuser707
Tutor
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5 Messages
4 years ago
patlaw, I have the same problem. The opt-out doesn't disable anything and ATT doesn't want acknowledge this problem, likely because they are monetizing all this unencrypted user data that they are hijacking. I guess the way to disable it is to dump ATT and change providers.
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ATTHelp
Community Support
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215.2K Messages
4 years ago
@webuser707.
DNS Error Assist can take 48 hours to reflect any changes to the opt in/out status, and you may need to try rebooting your Gateway by unplugging the power from the back of the Gateway.
Let us know if this helps!
Ramses, AT&T Community Specialist
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webuser707
Tutor
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5 Messages
4 years ago
Thanks for the help. This method linked here on this forum worked for me. Basically, I had to do a factory reset on the gateway and then the opt-out setting was successfully applied. The reboot by itself didn't work for me but I did appreciate the quick response. Incidentally, I would have preferred that this "feature" was opt-in rather than requiring to opt-out from. Regardless though, thanks for your response ATT.
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ATTHelp
Community Support
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215.2K Messages
4 years ago
@webuser707.
Glad to hear that factory resetting it worked for you!
If you have any questions or concerns in the future, please don't hesitate to reach back out. Thank you for choosing AT&T!
Ramses, AT&T Community Specialist
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saintrenaee
Contributor
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1 Message
4 years ago
This is NOT working for me. I've set Allow Use to NO and I still get hosed! This is why I and many others hate AT&T.
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ProjectorGuy
New Member
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7 Messages
3 years ago
how do I get t his to go away! I cannot work from home because of it, cannot get to my company portal. ATT says it is my router. I have it set to NO and it is still happening!
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NCBikerBoy
New Member
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2 Messages
2 years ago
This does not work. All it does is loop me back to the default AT&T landing page. There is literally NO way to get to any of the choices you mention. It's just a never-ending loop of the same page, with no option to opt out of anything. Could somebody PLEASE tell me how to get rid of AT&T DNS error assist? I can't describe how much I hate it; especially since I never asked for it.
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miketall
New Member
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1 Message
2 years ago
https://cmp.att.com/cmpportal/
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