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Contributor

 • 

1 Message

Tue, Feb 5, 2019 5:12 PM

AT&T DNS Error Assist

Hi all,

 

It seems AT&T has moved their "Opt-Out of DNSErrorAssist" page. The link https://start.att.net/dnserrorassist/about/srchTrm=Redirect%20Bin is no longer valid. This is the same link that AT&T support, just this morning, told me to use, along with these instructions:

 

1. Type the incorrect URL (for example: www.golf.ocm instead of www.golf.com) and receive a screen with multiple results

The screen provides a notice advising the site does not exist and notifies the customer a search was performed. They can select the option Why did I get this page? | Opt out of this service.

2. Select Why did I get this page? | Opt out of this service, and see information about the service as well as the ability to Opt Out of the service. 

3. Select Yes (opt out) and direct to the CMP. The screen immediately opens to the DNS Error Assist opt out option

4. Select Opt-Out > Save

 

Can anyone give me a GOOD link?

 

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

Administrator

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112.4K Messages

a year ago

Hello @jburkeycfcu,

We're here to help! We may not have a link for you, but we have some steps you can try to follow along to get a similar result:

  1. Sign in to your AT&T account
  2. Once signed in, click on your name and select View Profile.
  3. Now select Communication Preferences, then Privacy Settings.
  4. From here, you should be able to select DNS Error Assist, and see an option to opt out.

These steps should help you and perform the same actions you are trying to do with the link.

Please let us know if this helps you!
Alexander, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

@ATTHelp We have the opt-out selection checked. I still get this. WHY.

New Member

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7 Messages

@ATTHelp how do I get t his to go away! I cannot work from home because of it, cannot get to my company portal. ATT says it is my router. I have it set to NO and it is still happening!

Tutor

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7 Messages

10 months ago

I followed these instructions, went to the page, and saw that the opt-out option was already checked. Why is opt-out not working? 

Tutor

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5 Messages

5 months ago

patlaw, I have the same problem. The opt-out doesn't disable anything and ATT doesn't want acknowledge this problem, likely because they are monetizing all this unencrypted user data that they are hijacking.   I guess the way to disable it is to dump ATT and change providers.

Brand User
ATTHelp

Administrator

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112.4K Messages

5 months ago

@webuser707.

 

DNS Error Assist can take 48 hours to reflect any changes to the opt in/out status, and you may need to try rebooting your Gateway by unplugging the power from the back of the Gateway.

 

Let us know if this helps!

 

Ramses, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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5 Messages

5 months ago

Thanks for the help. This method linked here on this forum worked for me. Basically, I had to do a factory reset on the gateway and then the opt-out setting was successfully applied. The reboot by itself didn't work for me but I did appreciate the quick response.  Incidentally, I would have preferred that this "feature" was opt-in rather than requiring to opt-out from. Regardless though, thanks for your response ATT. 

Brand User
ATTHelp

Administrator

 • 

112.4K Messages

5 months ago

@webuser707.

 

Glad to hear that factory resetting it worked for you! 

 

If you have any questions or concerns in the future, please don't hesitate to reach back out. Thank you for choosing AT&T!

 

Ramses, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

5 months ago

This is NOT working for me. I've set Allow Use to NO and I still get hosed!  This is why I and many others hate AT&T.  

New Member

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7 Messages

how do I get t his to go away! I cannot work from home because of it, cannot get to my company portal. ATT says it is my router. I have it set to NO and it is still happening!

New Member

 • 

7 Messages

2 days ago

how do I get t his to go away! I cannot work from home because of it, cannot get to my company portal. ATT says it is my router. I have it set to NO and it is still happening!

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