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HQ_IT_Guy's profile

Tutor

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1 Message

Mon, Mar 27, 2017 7:40 PM

ATT DNS Assist Page

I have several employees who suddenly cannot access the office home page. The ATT DNS "Assist" page opens instead.

 

If AT&T wants to redirect 404 errors for their customers, that's their business. But when my employees come into the office (not on AT&T internet) and cannot access our internal webserver because their DNS has been hijacked. That is a problem.

 

What is the fix for this?

Why has AT&T decided it's OK to override ANY computer's DNS functionality to earn a few pennies from YAHOO! (of all places) search?

Contributor

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1 Message

5 y前

Thank You IT_Girl. You're my hero!

 

Contributor

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1 Message

5 y前

I just was on with At&t to fix this. They said I have to pay them for a premium subscription service before they'll fix this. They know what it is and they want me to pay to have them remote in instead of just telling me what to do to stop them from hijacking my work sites.  Completely disgusting. They already get $300 from me a month between cell phones, internet and Directv and now they want me to pay for more.  Disgusting practice.

JefferMC

ACE - Expert

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29.3K Messages

5 y前

More than likely, if a DNS Assist is popping up, there's an issue with your DNS setup somewhere.

 

Tutor

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8 Messages

4 y前

After weeks of frustration I finally found a Tech Support Engineer who suspects that the modem itself is defective (this whole "feature" is a defect in itself).  They are sending me a new modem.  Hopefully the new modem will actually communicate with their server and turn off the DNS Error Assist crap.  At a former address I had a different modem where the DNS Error Assist option was configurable in the modem itself.  Then they updated the firmware (or hardware, or both) and moved the preference to the cloud, but they engineered it improperly and the two are not communicating (modem and cloud). 

The whole situation is infuriating because it's just AT&T trying to steal search hits, violating our privacy and security as a marketing ploy.  I complained again, and supposedly it'll be relayed to management, but I doubt we'll see any change.  This is the same company that crammed Motricity "services" on their wireless customers.  I was part of that class action too.  To AT&T, all's fair if it even might result in another nickel in their pockets.

Waiting on the new modem; hoping for change...

Tutor

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8 Messages

4 y前

Deleted

Tutor

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8 Messages

4 y前

The new modem had no impact on this issue.  There's no way to turn it off because AT&T doesn't want it turned off.

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