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daniel1977's profile



1 Message

Saturday, January 16th, 2016 1:03 AM

AT&T Blocking Websites on my Server

I am looking for some help from an ATT employee please.


I run a static IP, dedicated server, with a professional hosting company. I have many client websites on this server.


Recently I had two different clients inform me they were unable to access their website. I checked and immediately was able to pull up their website.


I did some checking into the issue and learned they were both using ATT on their mobile devices. And they were unable to pull up any website on the server.


I found some spam scripts on the server that were sending out many spam. They were deleted and then we scrubbed the server clean (about 6 hours of work).


I tried to use a new IP Address but was unsuccessful. 


What is the next step? At this time for privacy reasons, I wish to not give specific details publicly. Please message me directly.


Thank you in advance, for your guidance and resolution of this matter.

Community Support


6.7K Messages

8 years ago

Hello @daniel1977

In the past, our members have have to contact 

abuse@att.net. Feel free to shoot over an email. They will need the web address and IP address of the site. Including a Trace Route will help.



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