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daniel1977's profile

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1 Message

Saturday, January 16th, 2016 1:03 AM

AT&T Blocking Websites on my Server

I am looking for some help from an ATT employee please.

 

I run a static IP, dedicated server, with a professional hosting company. I have many client websites on this server.

 

Recently I had two different clients inform me they were unable to access their website. I checked and immediately was able to pull up their website.

 

I did some checking into the issue and learned they were both using ATT on their mobile devices. And they were unable to pull up any website on the server.

 

I found some spam scripts on the server that were sending out many spam. They were deleted and then we scrubbed the server clean (about 6 hours of work).

 

I tried to use a new IP Address but was unsuccessful. 

 

What is the next step? At this time for privacy reasons, I wish to not give specific details publicly. Please message me directly.

 

Thank you in advance, for your guidance and resolution of this matter.

Community Support

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6.7K Messages

8 years ago

Hello @daniel1977


In the past, our members have have to contact 

abuse@att.net. Feel free to shoot over an email. They will need the web address and IP address of the site. Including a Trace Route will help.

 

-ATTU-verseCare

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