AT&T apps keep timing out

We understand how frustrating it can be when the apps aren't working as they should be, @Lzidek. Let's see what we can do to get your apps working again.

When it comes to your apps not working, we have a few troubleshooting steps we recommend trying. To start, it's recommended that you try uninstalling & reinstalling the apps. This will force the apps to reset completely and can often help with login problems and other such issues. If that doesn't work, we recommend reviewing our article about Apps Not Working. Here, you'll find plenty of helpful information to assist you with troubleshooting.

If you're still encountering problems with the apps after troubleshooting them, could you please let us know what error/issue you're getting specifically? Knowing this can help us identify the cause behind your apps not working and allow us to provide you with the best resolution possible.

We look forward to hearing back from you!

Jarod, AT&T Community Specialist

Thanks for your troubleshooting tips.  I’ve done all that.  Since yesterday, in addition to the 3 ATT apps timing out with Care Code 600 errors, I am no longer able to get them on the ATT.com website on my laptop.  But I can launch all my other apps on my phone and their websites.  Today I talked with a rep in the Digital group.  He concluded that it is a server issue and created a trouble tkt for the back office to contact me to work on this in 3 - 5 days.  I am unable now to see my bills for cell, internet and Direct TV or manage payments.  The notes they have from all my calls has to be at least a gig.  If they can’t fix this I’m getting rid of AT&T. At the very least, I expected an escalation.  

 Hi there, @Lzidek. Thanks for coming back and lettings us know. 

So you are unable to view your account through your app correct? Can you try this? 

1. Go to MyATT
2. Go over to the words My AT&T and click there and then click on Sign In
3. Enter in your AT&T Access ID and password.
4. Click on Sign In.
5. If successful, you should be on the your profile landing page, where you should be able to see all of your online statements. 

If bypassing the apps and going directly to the site works, then concern is not the server, but the apps themselves. The reason why we say this is, att.com is where the apps get the information from. 

If you are still unable to view your information directly on the site, we can most certainly see what we can do to escalate the concern. 

To escalate your concern, your will notice a chat icon next to a bell icon, in the upper right corenr of this thread, next to your Forums profile icon. Our next to you, will appear there. 

In the meantime, please gather your account information together. Do not post it publicly. We will ask for it in the Direct Message space. 

Looking forward to working with you to resolve the concern about viewing your account. 

Matthew, AT&T Community Specialist

I have tried accessing myatt and att.com both on my iPhone and my laptop for troubleshooting with 6 ATT reps.  Here’s the message I receive on my phone after it timed out;

Safari could not open the page because the server stopped responding.

Lynn z

I am unable accept a solution since I am unable to launch any website or app that uses att.com (see my last response) 

I can only communicate by clicking the view in community tab.  Can’t log in

No recommended solution has worked.  The last recommended solution result:

I have tried accessing myatt and att.com both on my iPhone and my laptop for troubleshooting with 6 ATT reps.  Here’s the message I receive on my phone after it timed out;

Safari could not open the page because the server stopped responding.

Lynn z

The Digital Office thinks its a service error; they put a trouble ticket in #CTR1410723834; supposed to get a call sometime between today, Monday 10/7 and this Wednesday.