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andyr421's profile

Contributor

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1 Message

Wed, Jul 29, 2015 3:59 AM

Arris NVG589 - No connections are available, windows 8.1

was there a recent update to the ARRIS NVG589's software? I ask this because all of a sudden my mothers computer cannot connect to the wifi. I looked at the device manager and it stated that the drivers were bad. So that means they were no longer compatible with the 589? IDK. I tried clearing the drivers and looking for new ones but I could not find them on ARRIS' website as they dont list the 589 under their troubleshooting/driver search. could it go by another name? I saw someone mention a motoroal 589 once. any advice?

mibrnsurg

Expert

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20.4K Messages

7 y ago

@andyr421  Bad drivers are in the computer.  Some users have to upgrade the computer wireless drivers to connect. Smiley Surprised

 

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pedrochin

Guru

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638 Messages

7 y ago

You're looking for the drivers for the wireless adapter in the computer. Does the computer have an ethernet adapter? - you can connect to your gateway with an ethernet cable to search the Internet for the drivers you need.

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