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darwinDMG's profile

Contributor

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3 Messages

Wed, Oct 8, 2014 11:53 PM

Apple Mail issues with Uverse, new Motorola modem.

We just changed offices and AT&T came over to hook up our internet service, upgrading our Uverse modem to a Motorola NVG510 (from an older 2Wire unit). Ever since installation we have experienced intermittent email issues with our Macs:

 

1. On two Macbook Pros (mine running Mavericks 10.9.4, the other running ML), our email accounts go offline periodically, then go back online on their own. If I click on the offline symbol I get the message: "The server returned the error: The connection to the server “p02-imap.mail.me.com” on port 993 timed out." -- or similar, depending on the account. If I quit and relaunch Mail or just wait a few minutes, the problem is resolved. I have several email accounts (iCloud, Gmail, and business accounts through other hosts) and they all experience this behavior. FWIW, all accounts function normally at home (Time Warner Cable).

 

2. Another MBP running 10.8 ML is experiencing issues with Verizon Fios email accounts in Mail. They work fine at home where he has Fios, but once in the office those two POP accounts return connection errors on their ports -- 465 and 995 (for incoming/outgoing). He can check the accounts via the web just fine. Oddly enough, if he connects to an open Netgear wifi network in the building, those emails work fine (??)

 

I thought the solution for #2 would be port-forwarding, so I tried that on the router but nothing changed (t's a rather confusing interface and though I followed instructions I may still have done it incorrectly). I'm baffled as to what to do about issue #1 though.

TIA,
JVK

ATTJulieCS

Former Employee

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1.1K Messages

7 y ago

Thank you for your post, @darwinDMG, and welcome to the Community.  Are you still having an issue with this? If you send us a private message by clicking here, one of our awesome specialists will contact you within two business days to help.  Please include your name, account number, contact information and the best time you can be reached.

Contributor

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3 Messages

7 y ago

Hello,

 

Thank you for replying. Since I originally posted, all the email accounts just started working on their own. I don't know if the modem needed to be "broken in" or something, but after a couple weeks everything seems to be working. 

 

D

ATTJulieCS

Former Employee

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1.1K Messages

7 y ago

@darwinDMG , that's odd....but hey, we'll take it! Glad it's working! Let us know if you run into anymore trouble and we'll gladly do what we can to help.

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