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mramazing1952's profile

2 Messages

Saturday, October 14th, 2023 7:27 PM

Acquired Peacock today.... all was well for 2 hours, than lost volume ... can't get it back

I acquired the Peacock app on my Samsung smart TV.  I was watching a football game for 2 hours and all was well.   Then, no sound. 

As I changed to other programs on Peacock, I continued to have no sound.   But when I changed to different streaming services (e.g., Netflix), I did have sound.   I sent a query to my surrounding community via social media to see if others were having problems.   I was told they were not having problems (but I don't know if any of them were watching/listening to Peacock through Uverse services.

I have tried everything including powering off/on the TV and powering off/on the receiver.

Any ideas?    Thanks, MikeS   

Accepted Solution

Official Solution

Community Support

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229.9K Messages

5 months ago

Hi @mramazing1952, thank you for reaching out to us, we'd be glad to provide clarity on information.

 

We recommend you that uninstall and reinstall the app. If the audio issue is persisting on all content, please try the following troubleshooting steps: Close the Peacock application on your device and any other applications you may have running in the background. After all the applications have closed, relaunch the Peacock app.

 

If issue persist, please get in touch with Peacock customer service, as this could be as issue with the application.

 

Hope this helps!

 

Thank you for contacting AT&T Community Forum!

Harry, AT&T Community Forum Specialist.

ACE - Expert

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27.5K Messages

5 months ago

Since Peacock & Uverse TV are two different services, one has nothing to do with the other.  The Uverse TV receiver has absolutely no affect on Peacock or Netflix or Hulu or any other STREAMING SERVICE.

If you can find a number for CS for Peacock, you should call them.  Before you do that, you might want to UN-INSTALL the app and re-install to see if that fixes the issue.

(edited)

2 Messages

5 months ago

Thanks for your attitude.   

I should have used the term modem/server instead of receiver.  I don't know how they do it in Texas, but my Uverse service includes internet services.

In the future, if you truly want to be helpful (instead of oafish), consider if you're trying to answer a question posed, or just serving as a poser.

Knowing your type, I expect a reaction to this reply.  I promise you, I will not read it, and I will not reply to it.

ACE - Expert

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27.5K Messages

5 months ago

Words matter.

I should have used the term modem/server instead of receiver.  I don't know how they do it in Texas, but my Uverse service includes internet services.

Moving to Internet forum.

(edited)

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