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akblanch's profile

New Member

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3 Messages

Thursday, April 20th, 2023 1:10 PM

Your 5 GHz radio is disabled which could impact coverage and performance.

Hi, My internet is not as fast as I would like, especially on devices that are not on the same floor as the gateway. When I run diagnostics on the AT&T site, I get the following message

Your 5 GHz radio is disabled which could impact coverage and performance.

I ask for the 5 GHz radio to be enabled, and get the following message:

There was a problem enabling the radio and will prevent me from fully troubleshooting your issue. Do you want to try again?

I ask the troubleshooter to try again, but get an ambiguous message. When I try the troubleshooter again, I get this message again:

Your 5 GHz radio is disabled which could impact coverage and performance.

How can I get the 5 GHz radio enabled?

Community Support

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232.8K Messages

1 year ago

Let's get that 5 GHz network enable for you, @akblanch!

 

To enable your 5 GHz network, you can sign in to your gateway user interface by using http://192.168.1.254 and putting that into the URL bar of your respective browser.

From there you can locate the 5 GHz network and enable it from there.

 

Heads Up: Not all modems support 5Ghz.

 

Let us know if this helps with enable the desired Wi-Fi network! If not, we can bring you into a direct message to research this further for you.

 

CalebP, AT&T Community Specialist 

ACE - Professor

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5.7K Messages

1 year ago

The higher the frequency, the shorter distance your devices will get.  Especially if trying to pass through a floor or ceiling.  

New Member

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3 Messages

1 year ago

Hi, CalebP, I can't locate the 5 GHz network. I found the following instructions online

  1. Sign in to the modem by selecting or entering the following into a browser: http://192.168.1.254 (Sign-In information can be found behind the modem).
  2. Select the settings tab and then LAN.
  3. In the LAN tab, select Wi-Fi.
  4. Scroll down and you’ll find the 5GHz Wi-Fi Radio Configuration.

I can sign but I don't see a settings tab or LAN. Could it be that my old modem doesn't support 5Ghz? If so, how can I get a new modem? Thank you. Amy

Community Support

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232.8K Messages

1 year ago

@akblanch, if you're unable to see the different Wi-Fi networks, you may need to disable band steering.

Thanks for the additional information, @gr8sho.

One of our ACEs, @tonydi, has great instructions on how to disable band steering.  With band steering enabled, your wireless connections will show as one, once disabled, you will be able to differentiate between the two, and specify which connection you'd like your devices connected to.

Please let us know if this helps, if not, please let us know what model gateway you have, as we may need to take a closer look into this for you, or look into swapping out your gateway.

Daniel, AT&T Community Specialist

ACE - Professor

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5.7K Messages

1 year ago

@akblanch 

What model gateway do you have there?   

If you’re looking for better WiFi coverage and performance, suggest a personal router.  Do your research.  

New Member

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3 Messages

1 year ago

My gateway model is Arris NVG589.

I tried tonydi's instructions on band steering, but I don't see any reference to 5 GHz, only 2.4 GHz.

Amy

Community Support

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232.8K Messages

1 year ago

Hi, akblanch.

 

The NVG589 gateway doesn't support 5GHz. We can send you a replacement, however, we cannot guarantee that it will be a different model.

 

We'll send you a Direct Message to gather your information. Look for the chat icon in the upper right corner of the page.

 

Aminah, AT&T Community Specialist

ACE - Professor

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5.7K Messages

1 year ago

@akblanch 

Okay, your decision here but my suggestion stands.  If you want better WiFi, buy your own.  It’s good enough to set personal device as an access point to carry WiFi traffic.  
Also, it’s not necessary to replace the gateway if you’re going to get your own WiFi solution.  

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