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Wireless router - ARRIS manuf- model -BGW210-700
My HP Photosmart 209A printer i understand will only work on 2.4 GHZ system It USED to work just fine till 5 days ago!! I did change ANYTHING, touch anything ... but now my printer cannot find my wireless signal. HP website says thait this printer will only work on 2.4 GHZ THe serial # is
| R91VH9GT101103 |
1> what changed with my router ?
2. How do i get it have 2 speeds ? My wireless singal on my laptop shows 5GHZ! I need to have access to 2.4 again to make my printer "see" the signal
3. need steps to implement this change. I have located how to see the ATT system page by entering http://192.168.1.254
my email is [email scrubbed] My phone is [EDITED]
Please respond ASAP .. i need to get printing again!
Kevin
[EDITED per Community Guidelines - removed personal information]
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ATTHelp
Community Support
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231.5K Messages
2 years ago
We're here to help get your printer connected, @kevinsvoboda!
If you are only seeing one Network Name to connect to, this means that bandsteering is enabled, and you may need to disable it to further troubleshoot. Bandsteering uses the AT&T Gateway to combine both channels and connect you to the best Wi-Fi channel for you automatically. To disable it, simply follow these steps:
We also suggest using the Smart Home Manager's Network Health Check tool to see if there is anything occurring between the printer and the Gateway. It will automatically let you know if something is causing interference.
Let us know if this helps!
Donovan, AT&T Community Specialist
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