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kevinsvoboda's profile

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Wednesday, August 31st, 2022 7:38 PM

Wireless router - ARRIS manuf- model -BGW210-700

My HP Photosmart 209A printer i understand will only work on  2.4 GHZ system   It USED to work just fine till 5 days ago!!   I did change ANYTHING, touch anything ...  but now my printer cannot find my wireless signal.   HP website says thait this printer  will only work on 2.4 GHZ   THe serial # is

  My questions are :
1> what changed with my router ? 
2. How do i get it  have 2 speeds ?  My wireless singal on my laptop shows 5GHZ!   I need to have access to  2.4 again to  make my printer "see" the signal
3. need steps to  implement this change. I have located how to see the ATT system page by entering   
my email is  [email scrubbed]   My phone is [EDITED]
Please respond ASAP .. i need to get printing again!
[EDITED per Community Guidelines - removed personal information] 

Accepted Solution

Official Solution

Community Support


232.9K Messages

2 years ago

We're here to help get your printer connected, @kevinsvoboda!

If you are only seeing one Network Name to connect to, this means that bandsteering is enabled, and you may need to disable it to further troubleshoot. Bandsteering uses the AT&T Gateway to combine both channels and connect you to the best Wi-Fi channel for you automatically. To disable it, simply follow these steps:

  1. Sign in to Smart Home Manager.

  2. Select My Wi-Fi.

  3. Choose Edit next to the name or password.

  4. Select X to clear existing info, then enter a new name or password. Make sure that both Wi-Fi names are different, otherwise bandsteering will remain enabled.

  5. Select Save.

  6. Reconnect your devices with the updated network info.

We also suggest using the Smart Home Manager's Network Health Check tool to see if there is anything occurring between the printer and the Gateway. It will automatically let you know if something is causing interference.

Let us know if this helps!

Donovan, AT&T Community Specialist

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