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Wed, Jul 11, 2018 4:54 PM

Wireless Home Phone & Internet - Incorrect Device Location

My device is showing incorrect location. Each time my wi-fi connected devices (i.e. smartphones and laptops) request a location, it brings up Houston instead of Austin. Any way to get this changed?

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120.8K Messages

2 years ago

Hello @rgmonkey,

You raise a great question about correcting your location for your internet!  For our Wireless Home Phone & Internet, the location will be based on the billing address which is on file.  If your billing address is set to Houston, then this will need to be changed to Austin in order for your device to reflect accordingly.  You can follow this forum post to see how to do it!

Thanks for reaching out to us.  Have a great day!

Adam, AT&T Community Specialist

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