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Thu, Jul 23, 2020 4:30 AM

Wireless Continuously disconnects from iPhone and Laptop

I have had my internet for almost 3 years now, for the last 3 weeks my cell phone and laptop both disconnect and will not reconnect to the wireless router. The Amazon Firesticks have no problem connecting, my boyfriends iPhone connects just fine. My laptop is less than a year old, our iPhones are the same age. I am constantly searching for the best wi-fi signal, restarting the router to no avail. But my ATT smarthome app says everything is working perfectly. What is the problem? Is the router bad?


Community Support


176.4K Messages

1 y ago

We can help you get your WiFi working properly again @chelseaforeman82011!


The Smart Home Manager App will let you know if your gateway need to be replaced, or if there is a problem detected that would require a tech to come out, so if it had check everything as OK, likely the issue is something else.


WiFi signal can be affected in many ways, such as, if anything has changed in the home and new devices being added to the network.


Here are some things to make sure to check in the Smart Home Manager app:

  1. Speed Test tool - New devices being added to your network could impact the speed of your internet service. Internet speed refers to how fast your internet works, as well as how many devices you can connect at once. Tools > Speed Test > Begin Speed Test
  2. You can check what devices you have connected with the option to remove ones that you no longer want connected. Menu > Devices
  3. Channel Scan tool - The feature automatically looks for a more optimal channel and makes a channel change with the goal of improving Wi-Fi performance. Tools > Channel Scan > Begin Channel Scan
  4. If the issue is happening in some areas of your home, check out the Do I need a WiFi Extender? tool: Tools > Do I Need Smart Wi-Fi Extenders? > Continue.

WiFi can also be affected by the environment, here is some info on things that can affect your internet in the home, and also how to optimize your network.


Please let us know if this helps resolve the issue!
Jessika, AT& Community Specialist

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