Wire down from power line in front of my home same day my internet goes out?
Tuesday Morning our Internet went out, That same morning we discovered a line/cable coming off of a power line all in our front yard. I’ve been in constant contact with AT&T asking about it and apparently they cannot send a technician to come repair or even look at it because of an outage in my area. Cool, but the problem is, i’m the only zip code in my county with outages and the outage is affecting 20 people according to their website and it just so happens to have gone out when this cable was all on the ground, in my driveway and in my yard. But still, AT&T says no one can come here to look until the outage is fixed. But what if this line is the cause of the outage? It sure seems that way? All the support agents do is just tell you the outage is gonna be fixed within 24 hours and you’ll have service but it’s going on 5 days of no internet. I have kids in online college courses. this is getting ridiculous is there anyway i can get a technician to come look at this wire from the power line in front of my house. I don’t need a technician to come inside my home, I need someone to be outside on the power line repairing the cable. I haven’t seen anyone here since the outage.