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tyler954's profile

New Member

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14 Messages

Sat, Sep 17, 2022 9:30 PM

Will ATT move your ONT from equipment room to your house?

I placed a service order with ATT to have my ONT box moved from an equipment room in my complex to my house.  I wondered will they do this? The answer is maybe.  The tech came out and went to the equipment room and found which pipe my wires fed through.  Then in that pipe he fed 150 feet of wire through and checked in my house to see if it went all the way to the jack. It did not.  He explained 150 feet is the longest fishing wire they carry.  I would have to get a contractor to put in the fishing wire along with mule wire taped to the fishing wire or do it myself and call them back then they would attach the fiber optic cable to that and complete the install. Do I really need the fishing wire and mule wire? Just want to learn as I know nothing about this.  At least I know it's possible.  

Accepted Solution

Official Solution

spoom2

ACE - Master

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17K Messages

3 months ago

Do a search for 200ft fish tape to see if you want to do it yourself, you can pull a line (pull string or mule tape) in or just leave the fish tape for them to pull it through, unless there's some weird reason they won't pull with the fish tape. This assumes 200ft is enough. If your conduit is tightly sealed you can use a vacuum to suck a pull string through. (Google it) 

(edited)

my thoughts

Employee

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19.7K Messages

3 months ago

That is assuming 200 feet will make it... I have seen condos have 300+ feet conduit with mule tape installed. 

The tape has numbers for each foot or two.

A 400 ft fish tape or vacuum would be my recommendation starting point.

Likely hire a low voltage contractor, have seen at least one contractor charge $1 per foot for running fiber thru conduit... not sure what cost is for installing mule tape.

Also expect relocate equipment charge from ATT to be $150 for billable labor.

New Member

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14 Messages

3 months ago

Ill try fish tape at least 300 feet thanks for the suggestions.  Att said my service call would have been $99 if the job would have been completed.  Hopefully they honor that.  Why would ATT only cary 150 feet of fish tape knowing some jobs are 300 feet or more? 

Do i really need to get fish cable  and mule tape? 

spoom2

ACE - Master

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17K Messages

3 months ago

Unless you have need of a fish tape, I'd try the vacuum first, works well in an empty conduit. 

ATTHelp

Community Support

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204.2K Messages

3 months ago

Hi tyler954, we'd be happy to help you with your request for an ONT relocation.

 

Thank you spoom2 and my thoughts, for the helpful information.

 

If you'd like to schedule an appointment to have the ONT relocated, just let us know, and we'll send you a Direct Message to get started!

 

Aminah, AT&T Community Specialist

New Member

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14 Messages

3 months ago

Ill try the vaccume method if I do this or may just setup a battery with an inverter when needed.  May be pretty costly to buy the tape, then pay ATT to do the fiber optic cable relocation and ONT relocation.  Thahks for suggestions! 

robnc

Tutor

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11 Messages

2 months ago

As a follow-up to this message, I have a similar need. I was told that it cost $159 for an installer to just evaluate, is this the case? The ONT was installed on 1st floor corner of the house, and I set up my own routers and using extenders (using MoCA) but it would be a lot less hassle to put the ONT in the center of my house so that the dead spots at the end of the house. However, I don't know if it is possible to relocate the ONT, and I wanted an evaluation before any work was done.

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