Wi-Fi/Internet intermittently dropping

Hi @UncleDrew42, we're happy to help get your service working more reliably again.

When it comes to intermittent drops there are a few common culprits that can cause issues.

• Power strips and surge protectors can sometimes cause interruptions, try plugging your gateway(router) directly into the wall.
• Are there any other electronics or speakers close to your gateway? Some devices can cause interference if they are too close.
• Check the number of devices connected to your network. Too many connections can bog things down. Our Smart Home Manager is a good way to see what's connected.

Please let us know if this information helps or if there are any further questions.

Jeff, AT&T Community Specialist

Well I had the internet modem replaced last week. Still my connection is intermittently dropping. So IDK, thanks for throttling I guess.

Power strips and surge protectors can sometimes cause interruptions, try plugging your gateway(router) directly into the wall.

Plugged directly into wall. Power supply is not the issue.

Are there any other electronics or speakers close to your gateway? Some devices can cause interference if they are too close.

Modem hardware has been in the same position for a couple years. This is more of a recent issue.

Check the number of devices connected to your network. Too many connections can bog things down. Our Smart Home Manager is a good way to see what's connected.

If the router can't handle two computers and two phones, that's a you problem.

I wish there weren't telcom monopolies, that I could find a service that works.

Did this ever get resolved? I am having the same issue. 

I got onto chat with a tech, who immediately shipped out a new router before looking at anything else.

After the new router is installed... no, it's not been resolved. My connection still drops throughout the day.