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ajandoc's profile

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1 Message

Monday, April 24th, 2023 3:13 AM

Wifi Options List

It says my wifi is on, but it disconnected all of my devices in my house- when I try to find my wifi on my wifi options list it doesn’t show up. I’ve turned on/off, restarted the router, etc. but nothing is working. My AT&T home restarted my gateway but found nothing wrong with my wifi.

Community Support


221.6K Messages

5 months ago

Hi there, ajandoc. We understand that all of your devices have been disconnected from the Wi-Fi. That is very strange, and we would love to look into that with you.


Most often, when a single device disconnects from the Wi-Fi, it normally means that device was somehow damaged. However, when it comes multiple devices that are disconnected, it is much bigger concern. 


Since it looks like most of the devices are not finding the network name on the network scan list, then it might be that your routers Wi-Fi networks have been disabled. To make sure that is not the case, please use the Smart Home Manager. Use these steps: 


  1. Sign in to Smart Home Manager
  2. Choose Network, then Connected Devices. Only devices connected to your network will show.
  3. Select the device you want to view. Then, choose the more option (three dots). From here you can:
    • Edit device details
    • Add the device to a profile
    • Block the device from your network
    • Run a device security scan (if enabled)

Another thing that you can do is to factory reset the router. What factory resetting does, is revert the router back to when you first received it. Follow these steps: 

  1. Press and hold the gateway Reset button for at least 15 seconds. If you let go before 15 seconds, the gateway will reboot, but it won’t reset.
  2. Wait until the gateway restarts and all the status lights are lit. 
  3. See if the Broadband or Service status lights are solid green. If so, the reset worked.

Then start with one device at a time to see if the network comes up on the device scan list. After factory resetting, and the devices are still not finding the network, then a replacement or a tech visit will be the next step.


Please let us know. 


Matthew, AT&T Community Specialist


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