Contributor
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1 Message
Wifi not working for phones. Connected but no internet
As the title says, I am connected but i can not do anything associated to internet usage. Tried reseting multiple times and even factory reset once.
Contributor
•
1 Message
As the title says, I am connected but i can not do anything associated to internet usage. Tried reseting multiple times and even factory reset once.
bubbagscotch
Scholar
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178 Messages
8 years ago
What gateway model are you using? Did you try power cycle or a hard reset? (hard reset: pressing the reset buttong for 30 seconds) and then it will be back to factory default to see if it solves it?
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Tigereyze209
Professor
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3.9K Messages
8 years ago
If you are sucessfully connecting the phone to the wireless router, then the internet connection issue has to be with the router itself.
About the only thing that will likly fail is if it is not connected to the internet somehow, and as the previous poster @bubbagscotch sugested, a device reset solves most connection issues.
If your phone is the only connected device that can't make an internet connection, but every other device can surf the net, then you have another problem, and will need to contact tech support for more help as that is typically beyond what we can help with.
You can call 1-800-288-2020 for ATT tech support, or, you can send a private message to a care team, and see if they can help you, if you still have problems after trying the device reset.
Pick one of there care team links (any will work) and send a message with your name, account, phone, contact email, best time to connect with you, and a message with your needs. Give them a couple days or so to get back with you, and I hope they can help.
U-verse problems, ATTU-verseCare.
Cellular Problems, ATTMobilityCare.
Billing/other problems ATTCustomerCare
Please mark replies as solutions if it fixed your problem. This helps other members find answers quickly.
Good luck
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Tigereyze209
Professor
•
3.9K Messages
8 years ago
If you are sucessfully connecting the phone to the wireless router, then the internet connection issue has to be with the router itself.
About the only thing that will likly fail is if it is not connected to the internet somehow, and as the previous poster sugested, a device reset solves most connection issues.
If your phone is the only connected device that can't make an internet connection, but every other device can surf the net, then you have another problem, and will need to contact tech support for more help as that is typically beyond what we can help with.
You can call 1-800-288-2020 for ATT tech support, or, you can send a private message to a care team, and see if they can help you, if you still have problems after trying the device reset.
Pick one of there care team links (any will work) and send a message with your name, account, phone, contact email, best time to connect with you, and a message with your needs. Give them a couple days or so to get back with you, and I hope they can help.
I have NO clue why my message posted twice. Lithium.. gotta love it. (or not.)
U-verse problems, ATTU-verseCare.
Cellular Problems, ATTMobilityCare.
Billing/other problems ATTCustomerCare
Please mark replies as solutions if it fixed your problem. This helps other members find answers quickly.
Good luck
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0