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Contributor

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1 Message

Sat, Jun 30, 2018 1:44 AM

wifi keeps disconnecting and reconnecting ever few minutes

About 3-4 weeks ago, our wifi started acting up, disconnecting and we couldn't do much around the house but sit bored. Last week we had a technician come and said he didn't see anything wrong with the signal, that it may be the modem (we already had a new modem and it didn't work either.) up until today we didn't have wifi, completely off. Stayed red. Today we had a technician come and fix the issue so for about 3-4hours the WiFi was working steadily. Now it start to disconnect/reconnect every few minutes. How do we fix this?

Responses

Brand User
ATTHelp

Administrator

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108.3K Messages

2 years ago

Good Morning @Cspoindexter


Having a connection problem with your Wifi?  We can help resolve that.  Now we have found a recommended soultion that willl help with all of your internet connection problems.  If you please, click here: WiFi Service Issues and you will be taken to an article on our forums site that will give you a lot of information and troubleshooting steps that will assist you in resolving your WiFi connection/reconnection issues. In that article you will find a link for Wifi Troubleshooting. That link will provide you more information, including the proper placement of the router.  Let us know if you need any thing else.


Matthew, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
RhodesMan

ACE - Guru

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866 Messages

2 years ago

What is the model number of your gateway?

Have you tried to disable IpV6 in the settings?

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

10 months ago

My wi-fi has been dropping out for over a year. I was told that I needed to increase my Internet speed, so I increased from 50 to 150, but it has not helped.

RhodesMan

ACE - Guru

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866 Messages

10 months ago

Increasing your speed will not help with drop outs.

You need to determine if it's your internet service that is being interrupted or just wifi.

When wifi drops do all of your other internet connected devices continue to work?

When wifi drops does you router reboot at the same time?

 

Answers to these questions will help determine where to look next.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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2 Messages

7 months ago

We have been having this problem since the day of signing up and getting connected. Every 5-35 minutes we get a disconnect that kicks all devices and restarts the modem. it is very frustrating considering we have 3 ranked gamers in household and have had to take temporary bans on regular basis because of such frequent disconnects.

Contributor

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1 Message

4 months ago

Have you been able to fix this? I'm having this problem.

Contributor

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2 Messages

4 months ago

Me Too .. same disconnecting and rebooting from the router...

 

New Member

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5 Messages

Looks like AT&T internet is just completely unreliable, they're aware of it, and just don't care. I've had it for 2 days, and I haven't gotten to finish a single game without being disconnected. Gonna be cancelling tomorrow. Pathetic service, all around.