New Member
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16 Messages
WiFi issue with DSL
We have DSL service. Can't get fiber and cell service is not that great.
Our DSL is good enough to watch movies and such so the service is fine.
Our old router started acting up so I asked AT&T if I could buy one. That was a project just to get a new router! The tech installed the first new router and could not get it to work. The second router worked until 13 minutes after the tech left. The third router left at my door because the tech didn't show for the appointment (he called and said he didn't know we had an appointment of needed a DSL router!) and I had to install which included speaking to support a few times. Support is also closed in the evening when I get home from work and no one can help. So, now we're on our third new router in a month and it has been a total nightmare. The DSL wired connection seems to be fairly stable. The WiFi connection drops and we're having to restart our device connections and/or restart the router ALL THE TIME. I now have printer connections issues (dropping) that we've never had in years. I probably restarted the router 5 or 6 times over the last couple days. A DSL support agent had me change a setting to 11g and I thought it helped - until this weekend when it all started again. The other thing that is odd is the connection will be down but all the router/modem lights are green. One tech agent said it could be "congestion" in their large equipment cluster a couple miles away. All I know is the issues are strange, new, and very frustrating.
Can anyone help? We do work at home and this is really a big issue.
ATTHelp
Community Support
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231.4K Messages
1 year ago
We're sorry to see that you've had so much trouble with your DSL service, 2Grands171! We'd be happy to help you find a resolution!
We'll have to gather your account information and send an email to our DSL team. We'll send you a Direct Message to get started. Look for the chat icon in the upper right corner of the page.
Aminah, AT&T Community Specialist
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2Grands171
New Member
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16 Messages
1 year ago
I am still having issues with our WiFi connection dropping. The tech support agent helping me at first said "I will follow this issue" ....and he quit responding to emails and ghosted me.
I had another agent calling me and working with me. She asked that I print any tech info and error info from the router for her. She was calling me and said I couldn't call her or email her. She stopped responding too.
I was also being helped by a lady from the Office Of The AT&T President. I don't want to name any of these people on a public forum. She told me in a phone call she was monitoring things and would make sure I got help. I sent her the information the tech requested as they could communicate. That was on 3/3/23; she has now ghosted me and will not respond to emails or voice messages left at the Office Of The President - her personal office.
Here is sit with services issues, issues that started with a new AT&T router(s), we had good service for years until trying to update a failing router I own, and the those that promised to assist have ghosted me including after requesting data!
Any suggestions or am I just stuck?
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ATTHelp
Community Support
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231.4K Messages
1 year ago
We don't want you to feel stuck, @2Grands171.
So that we can dig a little deeper into potential resolution options for your DSL Wi-Fi connection, we'll need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly and look forward to speaking with you!
Lacey, AT&T Community Specialist
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2Grands171
New Member
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16 Messages
1 year ago
I have been speaking privately with an AT&T agent who is trying to help. It is definitely appreciated. The Office Of The President (2 people that asked me to call), a tech agent who said he "would see this through" ghosted me, other tech agent that was calling and requesting info now won't respond after requesting info, and no one helps me at all except the agent on this forum. I don't know how this agent can make something happen when the Head people at the AT&T Office Of The President do not respond - and do not respond after asking you to provide information!
There is no way that one person can have this many issues with AT&T unless my account has been notated for some reason. When leadership ghosts you, how can one expect anyone else to assist or be held accountable?
I sincerely hope no one else ever has the experience I am having with AT&T. It is so frustrating.
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2Grands171
New Member
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16 Messages
1 year ago
After a ton of headache and so on, I got an agent who suggested I buy a wireless router. I did this ($145-ish), turned off the wifi on the ATT router, plugged it in and set it up. Set up was pretty painless. So far, no drops!
This has been a great solution for me. I hope anyone else having this issue can solve it with a wireless router. I wish it didn't take the huge battle to get to this solution.
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