Ascotto's profile

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1 Message

Saturday, November 26th, 2022 11:32 PM

Wifi dropping devices

Wifi is dropping individual devices like directv and computer.  All within green signal areas.  Tech rep insist nothing is wrong.  Tv just dropped during the Alabama Auburn game.  How embarrassing. 

ATTHelp

Community Support

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207.8K Messages

2 months ago

We can help you improve your Wi-Fi, Ascotto.

 

Use our Wi-Fi 101 guide to identify potential issues that may be causing your Wi-Fi to drop your devices. We also recommend reading our article that provides suggestions on how to create the best environment for your modem to improve your Wi-Fi connection.

 

You can also use the Smart Home Manager to check your Wi-Fi strength:

  1. Open the Smart Home Manager app on your mobile device.
  2. Select the For You tab.
  3. Look for Easily Find Weak Wi-Fi in your location and select Get Started.
  4. Follow the prompts to check out your home network Wi-Fi coverage.

Let us know if you need further assistance.

 

Aminah, AT&T Community Specialist

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