ccampos13's profile

New Member

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1 Message

Thursday, November 10th, 2022 1:26 AM

WiFi disconnecting from multiple devices

Hello,

 

I have experienced on numerous occasions of my WiFi disconnecting from all devices. I have reset the router/gateway multiple times. It does not fix the issue, I believe it was not installed properly. 

gr8sho

ACE - Professor

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3.9K Messages

3 months ago

Okay, have you called Att tech support to get help?

Bear in mind if you are traversing large distances or have glass, metal or other significant obstructions you will not get proper performance.  WiFi in Att gateways are poor performers anyway.  Better if you buy your own solution.  

ATTHelp

Community Support

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207.2K Messages

3 months ago

Hi there, ccampos13. We understand that you are having a concern with the Wi-Fi disconnecting on multiple devices. We can help you with that. 

 

When it comes to the Wi-Fi disconnecting, we need to take a look at two things. Either it could be environmental or physical.

 

Environmental causes:

  1. Electronics/Speakers
  2. Surge Protectors
  3. Enclosed spaces

In most electronic devices, there are magnets inside them. Those magnets can disrupt the Wi-Fi signal, sometimes making it so weak that it can disconnect often. Our recommendation is that if you have other electronic devices surrounding the AT&T equipment, that you move them a good distance away from the AT&T equipment.

 

Surge protectors are a great thing to have, becuase it protects your plugged in devices from electronic surges. However, some surge protectors can cause a low voltage, with can make the AT&T equipment disconnect or power cycle on its own, which can cause disconnects. Our recommendation is to have the AT&T plugged in directly to a wall outlet.

 

We do not like looking at unsightly cords running through the home, so having the AT&T equipment put away in an enclosed space such as a closet or cabinet will be just the ticket. However, AT&T's internet equipment should not be kept in an enclosed space. First of all, it can create excessive heat, which is not a good thing. The AT&T equipment needs to have proper air conditioning, so it functions properly. 

 

Physical causes:

  1. Multiple home stories: Having the AT&T in the same room as most of the internet activity is a good thing or having the AT&T equipment in a central area of the home.
  2. Damaged or frayed cables: Physical damage to cords are not a good thing. A common cause of physical damage is pets. They love to chew on cords. Damaged cables can cause frequent disconnects, becuase the AT&T equipment cannot get enough power and needs to reset and reset often. Our recommendation for that is that the AT&T equipment will need to be replaced.

Please let us know if you are unable to detemine the cause of the frequent disconnects.

 

Matthew, AT&T Commuity Specialist

 

 

 

 

 

 

 

 

 

 

New Member

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1 Message

3 months ago

 your modem may be faulty, your router may be out of date, or you may have too many devices using too much data simultaneously. Cables may be damaged. Network congestion may slow speeds. Some slowdowns are out of your control, while others are easily fixed.

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