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tarsier's profile

Tutor

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4 Messages

Sun, Mar 24, 2019 5:19 AM

Wifi connected but no internet.

We've been getting a message about our wifi for about 2-3 weeks:  "CONNECTED BUT NO INTERNET." I can use mobile 4g on my phone as a backup. Some of our neighbors (in the 32250 area) are also having problems with their internet. Ideas how I can fix this? (Our TV is AT&T uverse, phones are Verizon.)

davemize

ACE - Professor

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3.6K Messages

3年前

Can indicate that there is no external network connection to the gateway. The gateway still puts out a wifi radio signal, but there's no external internet connection. If neighbors are having the same issue, there could be a connection issue from the VRAD to the local terminal, or a problem at the terminal. For your own home, have you ensured that the data cable (usually green) is connected at both the wall outlet and the data input on the gateway?

Contributor

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2 Messages

3年前

As with any networking issues, there are 2 places to look at first: the networking equipment (router) and the device having the issue (computer, smartphone, tablet etc.). As a first step, restart your networking equipment and device and see if that fixes the problem. As with the router, network, wifi and software problems often get fixed automatically with a simple restart. If it doesn't help you, check with the following:

 

Check Modem Lights
Flush your DNS
Change your DNS server address
IP address conflict
Outdated network driver
Check your ISP's status



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