Why is my internet so slow?
I've had AT&T for a few years now. U-verse TV, Internet, and have it for my cell phone. Since we have gotten U-verse TV and internet it has been nothing but a headache. We have had numerous AT&T workers come out and try to resolve the issue but nothing has seemed to work. They have installed a new router, checked the wires coming out of my house, replaced wires from the main line in my neighborhood and nothing has changed.
The U-Verse TV will have issues of flickering/skipping at times. Doesn't happen all the time, but it usually always does it several times during Sunday Football games. Not sure if it's a problem with something in my area or not. (New Orleans, Louisiana)
Today, someone in the house was using their laptop to watch a movie on HBO Now and the internet had trouble even doing that.
I ran a speed test and the results are 1.82 MPBS Download and 1.22 MPBS Upload. The last time AT&T came out i ran a speed test right after they left and it was at 6 MPBS Download. I checked the device list on my gateway address and currently only 3 IPhones and 2 Laptops are connected.
I don't want to cancel my subscription because we've have AT&T for so long but our experience has been very frustrating. Please help.