Contributor
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3 Messages
Why is my AT&T UVerse Modem randomly rebooting?
I have an AT&T Router and WiFi Modem, and most evenings it will randomly reboot leaving me without phone and internet for about 3 minutes while it recovers.
I've had AT&T service support come out three times to fix the problem. The last time they even replaced the Modem and it's STILL happening!
Last night my laptop & iPhone were the only devices connected. And the TV, Microwave and kettle were all switched off. Yet at 7:40pm it rebooted for no reason!
Does anyone have any clues what to look for? Clearly AT&T don't.
Thanks
Pat251
Contributor
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1 Message
7 years ago
My router randomly reboots 3-5 times a day for at least the past six months. I've had two at&t techs out to check for problems but none were found. both times the replaced the router with a newer model. On 8/14/16 the tech install an NVG599 router. So far today, 8/16/16 the router has rebooted 5 times. This causes me to lose internet, tv,and phones for 30 seconds to 2 minutes. I'm trying to recontact the tech and am on the verge of trying a different service.
Suggestions please!
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snarl817
Teacher
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30 Messages
7 years ago
How many devices do you have connected? I was told (unofficially) that the NVG589 and 599 routers go haywire if they have more than 10 MAC addresses on a single ethernet port.
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RhodesMan
ACE - Guru
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970 Messages
7 years ago
Before doing anything else login via 192.168.1.254 and disable IpV6 under Home Network-IPV6. You will need the access code printed on the label on the side of your Router.
Report back here if after doing this you still have the reboot problem.
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andyabel_gmail
Contributor
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3 Messages
7 years ago
I tried switching off IPv6 but it didn't fix it.
I eventually had a 4th AT&T engineer out. He spent 6 hours working on things both inside the house and in the street! He eventually fixed the problem.
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jakesdad
Contributor
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1 Message
5 years ago
What was the problem???
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