Why do I have to return my router for a new one?
I recently moved. AT&T had a set up kit delivered to me and sent me an email saying I have until the 21st to return my old router. Thing is, the "set up" kit was nothing but wires. No problem - I set up my old router in my new apartment.
I called customer service because I didn't know why I got an email saying I should return my router. I thought they wanted me to send back the wires I didn't use, but they just ordered a new router for me instead so I can return my old one. No one is explaining why this is process is happening, and I'm just kind of frustrated. Why do I have to return my old router for a new one?