Contributor
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3 Messages
Who can confirm they received my gateway?
I ended my AT&T internet service and returned my gateway in 2016 because I moved out of country. Now it's 2 days from April 2017 and AT&T still hasn't confirmed they received my gateway, but have no problem escalating the billing to a collection agency. I have the serial number, reference number, date of the return from the UPS store. I have provided this info to countless support workers both online and over the phone who have said they have entered it into the system notes or have "escalated it", yet no one ever follows up and nothing has cleared. I don't want this to hurt my credit. I've been patient and proactive but this process should take half a year! I would love to speak to someone you can just grab this ticket by the horns and clear my account.
Thank you.
ATTHelp
Community Support
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215.4K Messages
6 years ago
Hello @Argus33,
We saw your post and will be glad to help. Please send us a detailed message by clicking here. Be sure to include:
We will get back to you as soon as possible. In the meantime, let us know if you have any other questions or concerns!
-ATTU-verseCare
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Argus33
Contributor
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3 Messages
6 years ago
This issue has not been resolved yet. Nobody has called or emailed me to confirm it's been solved despite being told that's what would happen. Again, my info is the following:
Chris**
Please, I'd just like to put this case to rest. Thank you.
[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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ATTHelp
Community Support
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215.4K Messages
6 years ago
Hi @Argus33,
We show that someone for this account issue has been in contact with our billing/account team. We will request that they reach back out to you for this matter. We appreciate your patience and for being an AT&T customer.
-ATTCustomerCare
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Argus33
Contributor
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3 Messages
6 years ago
Yes, please have someone get in contact with me. Nothing has been resolved. My request was "escalated" back in November and every month since. What I truly want is someone to call me and just resolve the issue. Not just tell me to be "patient and we'll circle back" because nothing has happened. I'm not one to bash companies, but I seriously don't know how this hasn't been solved yet. I've been told multiple times that it will be solved or that my account should be cleared by X date. Hasn't happened yet.
Thank you.
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