Who can confirm they received my gateway?
I ended my AT&T internet service and returned my gateway in 2016 because I moved out of country. Now it's 2 days from April 2017 and AT&T still hasn't confirmed they received my gateway, but have no problem escalating the billing to a collection agency. I have the serial number, reference number, date of the return from the UPS store. I have provided this info to countless support workers both online and over the phone who have said they have entered it into the system notes or have "escalated it", yet no one ever follows up and nothing has cleared. I don't want this to hurt my credit. I've been patient and proactive but this process should take half a year! I would love to speak to someone you can just grab this ticket by the horns and clear my account.