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Related help: Gateway status lights


New Member


2 Messages

Sun, Oct 17, 2021 9:54 AM

White box on wall no lights..gateway 1green solid light 1red solid light

A new gateway modem is being shipped to me..will the new modem trigger the white box to leads to the outside..u-verse

Community Support


176.8K Messages

2 m ago

Hi, @Hotgirl12, we'll gladly answer your questions about your ONT box.


The ONT should work just fine with your new gateway. If for some reason it doesn't work, let us know, and we'll help you get it fixed.


We'll be here if you have any other questions!


Aminah, AT&T Community Specialist

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