We upgraded from DSL 6mbps to U-verse High Speed Internet Max 12mbps but only getting 8mbps
When I do a speed test with a laptop directly connected to NVG510 to rule out any contention I only get around 8mbps:
The Broadband Status page on the NVG510 shows the following:
Broadband StatusLine State Up
Broadband Connection Up
Downstream Sync Rate (kbps) 8827
Upstream Sync Rate (kbps) 1021
Data Path Fast
Downstream and Upstream Statistics Downstream Upstream
SN Margin (dB) 6.8 14.2
Line Attenuation (dB) 32.0 19.0
Output Power(dBm) 18.4 11.9
Errored Seconds 4209 2
Loss of Signal 0 0
Loss of Frame 0 0
FEC Errors 0 0
CRC Errors 8363 2
Has anyone seen this before? What is the best course of action to take? Call service or tech support?
I am hoping not to spend countless hours with tech support only to have them tell me to reset the router 😮 which I have done many times already.
Any feeback would be greatly appreciated.