joeackerman2's profile

Tutor

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4 Messages

Tuesday, September 27th, 2016 12:01 AM

We forwarded port number and also set DMZ zone after AT&T UVerse installation but no luck.

After having UVerse Internet installed last week, we have been trying to gain access to our security cameras from work with no success. 

In the router , the firewall tab shows 3 options to give access to computer devices. 

The #2 and #3 are the ones which let you do that. We already tried every possible ways to do it and also followed online forum suggestions extensively but it never worked. 

While we had internet service with Comcast, it was way too easy to setup the router for DMZ zone. 

Does anyone know anything about this ? 

Teacher

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8 Messages

7 years ago

 

AT&T will ask you to pay more in order for your camera to be accessible from outside. Sign up for Comcast, this feature is free from Comcast. 

I contacted AT&T ConnecTech Service rep. yesterday. The tech named "Daryl Fernandez" said UVerse customers must subscribe to an additional service which costs $15/ month in order to be able to gain access to cameras from outside the house. Here is the chat transcript:

 

Daryl F : Welcome to AT&T ConnecTech Services, where we offer affordable solutions to your technology needs. My name is Daryl *****, and I will be chatting with you to help you today. Please give me a moment while I review your previous chat.
Rodge : Okay
Rodge : It's supposed to be straight and simple to fix this , I don't know why UVerse is so backwards
Rodge : It was working perfectly when we had Comcast a month ago
Daryl F : As I understand you have contacted us because you need to access the Camera from outside your network. I can help you with that.
Rodge  : ok
Daryl F : We will have to configure the router and check the Static IP settings to fix this. You are now connected to the advanced technical department. Let's get this issue fixed now.
Rodge : The camera has a static IP with the port 8080
Daryl F : Let me have a check on the account details and verify the connectech services subscription and proceed with this.
Daryl F : I have reviewed your records and found that you do not have an active support plan with us. Unfortunately, this issue is not supported by our AT&T internet services department and is not included in the monthly cost of your internet service. Internet service only supports the signal to your home. However, not to worry, we have other possible options for you to have this issue fixed at a reasonable price.
Rodge : Okay what is it ?
Rodge : I m really starting to regret that I switched from Comcast
Rodge : It s just a simple thing and I need an Active Support Plan ??
Daryl F : That is very unfortunate. I can understand how you feel. But this is an issue with the third party device and as we are in a paid support we need a support plus subscription before we proceed. There are many benefits that you get if you subscribe to the service. I can explain you both the subscription plan and as well as the one time fee on the issue fix.
Rodge : I don't need to know about the plan
Rodge : Tell me if you can fix this
Daryl F : By subscribing for the Connectech service, you are going to avail comprehensive Support for up to (4) PCs, Software installation, home networking devices and more! What's more exciting is that, we will provide free McAfee for all 4 computers and also our specially designed utility called AT&T PC Maintenance Tool Box which will help you keep your computer optimal always. This also helps you reach us just by clicking on a chat button whenever you have an issue like a slow computer performance, virus infections, anti virus installation and configuration, email issues, printer configuration, Internet browsing and connectivity issues et cetera. You will be directly connected to an expert technician within seconds and not having to wait on the queue for someone to answer. You will have instant access whenever or where ever you need it through out the year. All this is for just $ $15 per month for 12 months.
Rodge : Tell me if you can fix this
Rodge : That's all
Daryl F : I can fix this for you, but I need to add a support plus service to the account before I proceed, Mr.Gork.
Rodge : I hope you won't mind if I put this conversation on the online Forum
Rodge  : No I dont want anything added to my current plan
Daryl F : The previous agent seems to have failed to mention, that our fee based advanced technical support has one-time and subscription options, and I apologize for this oversight. It is approximately 50 cent a day and is cost effective for our subscription plan.
Rodge : You know what, I just made a final decision
Rodge : I m going back to Comcast

[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

ACE - Expert

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34.3K Messages

7 years ago

AT&T suggests ConnecTech, which is a paid service, to those who are not capable of making advanced configuration changes without assistance.

 

There are a gracious plenty of U-verse subscribers who have successfully hooked up and accessed security cameras without paying ConnecTech for assitance.

 

Those who have the wit to come to these forums and seek assistance rather than going to ConnecTech, and/or before switching to another provider can get assitance.

 

@joeackerman2, if you would provide screen shots of your configuration pages (please mask your actual public IP address if it appears in the screen shots) and we'll help you get this straightened.

 

Also, before we begin, let me be sure that:

  • you've tested the cameras on the LAN using their LAN IP addresses and they work, but
  • when you attempt to access them externally using your Public IP address and the port you've assigned for port forwarding, you can't access them.

Tutor

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4 Messages

7 years ago

When we had Comcast, it was easy, we just added IP of the camera in the DMZ zone list. 

 

Now in UVerse, we tried both ways. Setting the camera as a DMZ device and creating a custom device with the port number forwarded. Neither worked when we attempted externally. Accessing from local LAN ip (192.....) always worked though. Screenshots attached below:

 

https://drive.google.com/open?id=0B0McLC1Ts-qMd0Yyb0hYYzFlbk0

 

https://drive.google.com/open?id=0B0McLC1Ts-qMa3NKX08ySUdyVnc

 

https://drive.google.com/open?id=0B0McLC1Ts-qMRjNmU0lPZUlGRzg

 

Pictures didn't upload to the forum server. I have added links to my google drive.

 

 

ACE - Expert

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34.3K Messages

7 years ago

I see one wierd thing: Shot 1 refers to your application name as "8080 PORT" and the device as "S4_CAM".  However, Shot 2 defines an application named "S4" (which isn't the same as 8080 PORT).

 

If you haven't already, try doing a factory reset on the Gateway, and re-do the setup.

 

Tutor

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4 Messages

7 years ago

JefferMC,  when you select an 'individual application', what type of Application should be selected ? 

ACE - Expert

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34.3K Messages

7 years ago

I'm having trouble visualizing the question you're asking about.  Can you screenshot it?

 

Tutor

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4 Messages

7 years ago

Here is the screenshot : 

https://drive.google.com/open?id=0B0McLC1Ts-qMd0RnRUhxYnVDbmM

 

S4 is a user-defined application ( I couldn't find existing app which allows port 8080 through firewall).

Contributor

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3 Messages

7 years ago

I'm having the same issue. My coworker has Comcast and he showed me how easy it is to setup DMZ zone for individual ip cameras. I'm leaning towards switching my cable and internet to comcast. 

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