
Tutor
•
4 Messages
We forwarded port number and also set DMZ zone after AT&T UVerse installation but no luck.
After having UVerse Internet installed last week, we have been trying to gain access to our security cameras from work with no success.
In the router , the firewall tab shows 3 options to give access to computer devices.
The #2 and #3 are the ones which let you do that. We already tried every possible ways to do it and also followed online forum suggestions extensively but it never worked.
While we had internet service with Comcast, it was way too easy to setup the router for DMZ zone.
Does anyone know anything about this ?
brian123456
Teacher
•
8 Messages
7 years ago
AT&T will ask you to pay more in order for your camera to be accessible from outside. Sign up for Comcast, this feature is free from Comcast.
I contacted AT&T ConnecTech Service rep. yesterday. The tech named "Daryl Fernandez" said UVerse customers must subscribe to an additional service which costs $15/ month in order to be able to gain access to cameras from outside the house. Here is the chat transcript:
[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
0
0
JefferMC
ACE - Expert
•
32.3K Messages
7 years ago
AT&T suggests ConnecTech, which is a paid service, to those who are not capable of making advanced configuration changes without assistance.
There are a gracious plenty of U-verse subscribers who have successfully hooked up and accessed security cameras without paying ConnecTech for assitance.
Those who have the wit to come to these forums and seek assistance rather than going to ConnecTech, and/or before switching to another provider can get assitance.
@joeackerman2, if you would provide screen shots of your configuration pages (please mask your actual public IP address if it appears in the screen shots) and we'll help you get this straightened.
Also, before we begin, let me be sure that:
0
0
joeackerman2
Tutor
•
4 Messages
7 years ago
When we had Comcast, it was easy, we just added IP of the camera in the DMZ zone list.
Now in UVerse, we tried both ways. Setting the camera as a DMZ device and creating a custom device with the port number forwarded. Neither worked when we attempted externally. Accessing from local LAN ip (192.....) always worked though. Screenshots attached below:
https://drive.google.com/open?id=0B0McLC1Ts-qMd0Yyb0hYYzFlbk0
https://drive.google.com/open?id=0B0McLC1Ts-qMa3NKX08ySUdyVnc
https://drive.google.com/open?id=0B0McLC1Ts-qMRjNmU0lPZUlGRzg
Pictures didn't upload to the forum server. I have added links to my google drive.
0
0
JefferMC
ACE - Expert
•
32.3K Messages
7 years ago
I see one wierd thing: Shot 1 refers to your application name as "8080 PORT" and the device as "S4_CAM". However, Shot 2 defines an application named "S4" (which isn't the same as 8080 PORT).
If you haven't already, try doing a factory reset on the Gateway, and re-do the setup.
0
0
joeackerman2
Tutor
•
4 Messages
7 years ago
0
0
JefferMC
ACE - Expert
•
32.3K Messages
7 years ago
I'm having trouble visualizing the question you're asking about. Can you screenshot it?
0
0
joeackerman2
Tutor
•
4 Messages
7 years ago
Here is the screenshot :
https://drive.google.com/open?id=0B0McLC1Ts-qMd0RnRUhxYnVDbmM
S4 is a user-defined application ( I couldn't find existing app which allows port 8080 through firewall).
0
0
scottadler2
Contributor
•
3 Messages
7 years ago
I'm having the same issue. My coworker has Comcast and he showed me how easy it is to setup DMZ zone for individual ip cameras. I'm leaning towards switching my cable and internet to comcast.
0
0